Kaylah P

Rolf Offerman Ballito BEWARE

Let me start off by saying that a lot of reviews say that the service here is great because they so readily accept walk-ins, but I think what we're seeing is actually how bad the service here is. Why else is everyone fully booked and they're empty? Could it perhaps have something to do with the cattiness and bad attitudes of the staff members? I must have done something horribly wrong in a past life to be treated the way I was yesterday. I was greeted at reception (which is the bare minimum), but after that I was on my own as the receptionist Adelene was more interested in chatting to her friend. There was no one to take me to the basins, show me where to sit etc. The hair wash began and what is supposed to be a relaxing part of getting your hair washed at a salon quickly turned sour as the shampooist used cold water on my head, which then somehow dropped down my back, wetting my clothes. My shampooist was then changed but by this stage I was already horrified. I asked the new shampooist if this is the norm here and she said no-so I wonder, what sets me apart from the rest? When I expressed my dissatisfaction to the manager and asked why I seem to be the only one receiving this sub par treatment, all her staff were snickering and scoffing, and all I got from the receptionist was a disingenuous "okay, sorry then". Mind you, this apology took place while she was eating a packet of Nik naks in the salon, while talking to a dissatisfied customer. When I called her out on her attitude, Adelene responded with, "well I don't know what you want me to say, I already said sorry." I laid a complaint with their regional manager and then finally, proceeded to get my hair cut and dried. But this is where things get interesting-because after I'd left the receptionist then sought me out on social media, and then proceeded to mock me by quoting the things I had said. So because an employee got called out for their bad attitude, it then makes it okay for her to try to intimidate me through cyber bullying? Ultimately, she needs to check her attitude instead of then trying to harass a paying customer. BEWARE THIS PLACE. I was given a travel sized shampoo as a gesture of goodwill, but the reception is seeking me out to do god knows what far outweighs a little shampoo. I sincerely hope that something is done about this as this kind of behaviour is seriously tarnishing the good name of Rolf Offerman