Ron G

DRONEWORLD SA

In December 2020 I purchased my first drone online from Droneworld, to use for professional purposes. The pre-sale advice, interaction and service with Droneworld's sales personnel was prompt and cordial. Thanks to the inefficiency of their delivery company called Courier-it, the parcel was eventually delivered to my home in rural KZN 3 weeks after being dispatched from Cape Town, but that is another matter. Droneworld's after sales service is a nightmare. On 11 January I encountered a problem downloading photos from my drone to my laptop. The user manual app offers no solution for this, so I phoned Droneworld in Cape Town and eventually got through to a lady called Natasha, who advised me to send her an email as all technical staff work from home due to COVID-19. I asked for a cellphone number of a technician, which was refused. On 13 January I logged my dilemma to Natasha by email. She then sent me a link which I find very disturbing. Any customer wanting after sales service/advice from them needs to first pay either R359-00 for email advice, or (wait for it....) R499-00 for telephonic advice. I then replied in protest saying that I would merely like to have a quick word with one of their IT gurus to see if their was a quick fix for my dilemma. Getting nowhere with her I eventually asked to speak with her manager, whose name she refused to divulge. She said she would ask him to phone me back. Needless to say, I am still waiting. If you are on the market for a drone, shop around. Never before have I encountered such after sales arrogance!