Sethu N

REFUND

Hello Peter i have situation here i bought a Hyundai Creta with 61 Millage on the 4th of December at Suzuki Perdeberg Branch the Car is still under Warrant,On the 25th of January I have a problem with the Car called the Car Saleman informing him regards the situation he told me to go to the nearest Hyundai workshop cause the Car is still under warranty..I went to Hyundai and i was told the car had Misfiring so its not covered under warranty..I called the Sales man and he said I must forward the Invoice to him and he will get back to me regards my refund as the car is still under warranty,I week passed trying to get hold of him but he kept on promising to give me a call back he finally responded that I must go to Hyundai to get my refund,I went to Hyundai in Bellville where the car was fixed and I was told that my dealer called to get explanation regards the matter and they told them the Engine of the Car was washed so the water was dripping on the Coil Springs the plugs where damaged thats why it not covered by the Warranty...So I wrote an email to the Suzuki Saleman that am gonna excalate this matter as the knew this whole time the cause of the problem but the kept sending me to Hyundai to get my refund..Thats when the Suzuki Branch Manager responded to my Mail apologizing and offering to contribute 50% of what I have paid claiming that if the car was valet it would have shown the problem from the first few days i bought the car and I declined the offer cause I want 100% refund my reason being the Millage of the car is on 64 and I don't know what other problem will occur after this and hardly even 3 month that I drove the car... I hope you find it inorder.