Leamarie S

Very poorly informed and overpriced for the facilities that we had access to

Upon arrival (I will add that it was very late), the service seemed fantastic. We required accomodation for 3 people. We booked into a family room, upon approaching the lights in the parking area was dead and there was no lights or electricity in the room. They offered us 2 rooms in the hotel... its late, our car broke down so we are tired and dirty and now stranded, so no other option but to accept. In the rooms we had main lights, NO hot water to get clean, NO power from the plugs, so we couldn't even have a cup of coffee. NO plug power to dry hair to look presentable, we could not even charge our phones (this is NB as we need to contact insurance and sort out the dilema in order to travel home). NO television, NO airconditioning, NO working vending machines. Upon booking in we were never advised of the electricity issue, nor were we given the option if we want breakfast included or not? I feel that paying the amount we paid and the NO information relayed to guests is totally unacceptable!