Radosav S

Complaint against G-tech Pro Auto, Rustenburg, for shocking service.

I sold a bakkie to a customer from Rustenburg on 28th January 2021. On the way to Rustenburg the vehicle broke down. The next day I asked the customer to have the vehicle towed to G-Tec Pro Auto. After explaining the problem to the owner of G-Tec Pro Auto I was quoted +-5hrs labour to overhaul the cylinder head. He told me that the cylinder head also had to be checked by an engineering workshop at a cost of R950.00 to which I agreed. It was also agreed that I would supply the required parts for the overhauling. The parts were couriered to Rustenburg from Johannesburg. By the 9th of February the vehicle had still not been repaired. Numerous enquiries were made by myself and every time I was given a different explanation for the delay. The customer then requested that the vehicle be taken to a different workshop. G-tech Pro Auto insisted on payment of R15 399.65 before releasing the vehicle. I received an invoice for 20 hours labour amounting to R9 600.00 as well as engineering costs of R1 890.00 and headset at a cost of R1 616.00. Sundries came to R285.00. The total including VAT came to R15 399.65. I had no option but to pay the requested amount in order for the customer to remove the vehicle from the premises. I made payment of the invoice and the vehicle was removed on 10th February. On 11th February the customer contacted me to advise me that the vehicle had been repaired by another workshop and was in perfect running order. Apparently the timing of the vehicle was incorrectly done by G-tech Pro Auto and the rockers adjustment was too tight. The cost was R4 200.00. My dealings with G-tech Pro Auto has been shockingly inadequate and unprofessional due to their constant excuses and them seemingly not having the knowledge to carry out the necessary repairs. The owner was simply not interested in any complaints or compromise. It is unheard of that charges should be levied for work that has not been completed. I am extremely unhappy with the state of affairs and feel that a compromise should be reached for a refund of part of the funds paid.