GW
Greg W
Active since Feb 2021
2
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2 reviews28 months ago
Landy Guru are anything BUT Guru's where service or workmanship is concerned .
Landy Guru was recommended to me by a friend, and never questioned their workmanship for 2 years on my 2006 Discovery 3. I paid for a new reconditioned gearbox, and a major service with the cambelt, timing chain, radiator and cooling system completely serviced I was assured the car was in good condition for a long trip planned to East London last year in Sept. It took 3 months to get the job done and numerous back and forth between Wayne & Dan before the car was finally sorted and ready. I was assured by Dan & Wayne the car that the car was fit and ready for a long road trip planned with my son to East London. Things started to go wrong outside of Montague and received a serious fault-warning message. I called Wayne who assured me that if the message disappeared after shutting down the car for 5 minutes, we could continue driving, which we did. We lost all power, the Turbo was not working and the car was starting to sound like the exhaust had fallen off while heading through the Swartberg Pass , and thought my exhaust was cracked. We made it to EL , and immediately took the car to a landrover specialist - who were amazing at getting the car fixed and running in record time. They pointed out that the cross-over pipe was damaged due to not having been bolted on. I mentioned I had come through the Swartberg Pass and could not have caused bolts to fall off, to which I was told no if secured properly ..and not all the bolts. The prop shaft was not bolted on securely and bolts were loose enough to remove by hand, there were missing bolts on the bell housing, and oil temp sensors missing…all of which could not have been missed having just replaced the gearbox. This could have resulted in a fatal accident had the prop shaft come loose. Wayne’s response was a flat-out denial of being responsible for the loose/missing bolts, despite Landy Guru being the only garage having worked on my car for the last 2 years. Credit to Wayne for shipping up a second-hand cross-over pipe quickly, and committing to “sorting “ this out with me when I returned to CT - the only redeeming act. I took the car to another specialist who said the gearbox needed to be redone. Despite numerous attempts to get hold of Wayne to sort this out and refund the costs borne to fix the car in EL ..absolutely no effort to make this right, notwithstanding having spent nearly ±R 200k in the last 2 yrs with Landy Guru on repairs and services since owning my Discovery 3. Only when the RMI got involved did Wayne make any effort to respond. They also broke my skylight whilst the car was going back& forth with the gearbox, replaced it never said a word to me about this and only when I discovered broken pieces of glass in the cup-holders and in the skylight tracks. No accountability has ever been acknowledged nor have they taken responsibility for any of this, and little or no effort to make the time to resolve this by Wayne the owner . I sold the car and handed this over to the RMI & MISOA to sort out.
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63 months ago
Great Service!
Great service . Emma sourced the phone I wanted , got it down to me within 24hrs and sitting with what looks like a brand new iPhone 11 Pro , with all the accessories. Great experience and thoroughly enjoyed working with Emma
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