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Phonetradr
Claimed Business
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Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Phonetradr presents an extremely polarized customer experience. While in-store buyers in Nelspruit consistently praise friendly staff and satisfactory pre-owned device quality, the overwhelming majority of reviews describe a deeply broken consignment and repair model. Sellers report devices collected but never paid for, with complete communication blackouts lasting months. Patterns of non-payment, unreachable support, and threatened legal action dominate the feedback landscape across Customer Service (1.1), Refunds (1.0), and Delivery (1.2).
Top Strengths:
- •Product Quality & Value: In-store buyers frequently praise the condition and value of pre-owned iPhones, describing devices as matching listings and arriving with accessories. Repeat purchases are common among satisfied buyers.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#13
in Online Shopping
NPS Score
-80
Recommended: Unlikely
Review Distribution
2.3|105 Reviews
May '25 - Apr '26
5(31.9%)
4(3.3%)
3(0%)
2(1.1%)
1(63.7%)
5(31.9%)
4(3.3%)
3(0%)
2(1.1%)
1(63.7%)
Recent reviews (105)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKC
K C
1 reviews | Active since Jan 2020
18 Feb 2026, 10:26
Take your device to sell and you can never get a hold of them ever again
Good luck getting ahold of phonetradr once they have your phone - they don’t respond to WhatsApp, email and their number shows call failed every time - can’t sell a device through ********** service like this when they are in possession of your device
Helpful (0)
|Replies (0)KC
K C
1 reviews | Active since Jan 2020
18 Feb 2026, 10:26
Take your device to sell and you can never get a hold of them ever again
Good luck getting ahold of phonetradr once they have your phone - they don’t respond to WhatsApp, email and their number shows call failed every time - can’t sell a device through ********** service like this when they are in possession of your device
0
Replies (0)RM
Rosemary M
1 reviews | Active since Jan 2020
17 Feb 2026, 14:05
Phonetrad + The Courier Guy + Naked Insurance
Very bad experience with Phonetradr together with The Courier guy, this is the 2nd week without my cellphone, if you don't contact Phonetradr you can spend the entire month without your device, I don't know why naked insurance is still using them
Helpful (0)
|Replies (0)RM
Rosemary M
1 reviews | Active since Jan 2020
17 Feb 2026, 14:05
Phonetrad + The Courier Guy + Naked Insurance
Very bad experience with Phonetradr together with The Courier guy, this is the 2nd week without my cellphone, if you don't contact Phonetradr you can spend the entire month without your device, I don't know why naked insurance is still using them
0
Replies (0)DG
Daniella Graham-Parker
1 reviews | Active since Jan 2020
13 Feb 2026, 10:05
DONT USE PHONETRadr!!!
if you want your money you’ll have to go to their physical store in nelspruit. and then take photos of them and threaten lawyers. i had a friend go there and he snaps some pics and literally 8 hours later they paid me. they still have my husband device and won’t answer their phones.
Helpful (0)
|Replies (0)DG
Daniella Graham-Parker
1 reviews | Active since Jan 2020
13 Feb 2026, 10:05
DONT USE PHONETRadr!!!
if you want your money you’ll have to go to their physical store in nelspruit. and then take photos of them and threaten lawyers. i had a friend go there and he snaps some pics and literally 8 hours later they paid me. they still have my husband device and won’t answer their phones.
0
Replies (0)AW
Almero W
1 reviews | Active since Jan 2020
13 Feb 2026, 07:41
Beware of this company.
Tried to sell 2 iPhones using them. They collected the phones in November 2025. Still no sale or money. They dont give feedback or answer mails. Thonking of taking legal action but not sure that will work either. They are like ghosts.
Helpful (0)
|Replies (0)AW
Almero W
1 reviews | Active since Jan 2020
13 Feb 2026, 07:41
Beware of this company.
Tried to sell 2 iPhones using them. They collected the phones in November 2025. Still no sale or money. They dont give feedback or answer mails. Thonking of taking legal action but not sure that will work either. They are like ghosts.
0
Replies (0)DG
Daniella Graham-Parker
1 reviews | Active since Jan 2020
9 Feb 2026, 10:12
Phonetradr now Tech2Fix Nelspruit
Get your money or device back from PhoneTradr!!! they have changed their shop name but still trade under PhoneTradr. new business name: Tech2Fix location: nelspruit contact numbers: 082 7293453 0723014776 0824447937 or get an attorney in nelspruit 013 7524909 or go to small claims court for values under R30k i recently got my money from phonetradr after i sent my lawyer to their office.
Helpful (0)
|Replies (0)DG
Daniella Graham-Parker
1 reviews | Active since Jan 2020
9 Feb 2026, 10:12
Phonetradr now Tech2Fix Nelspruit
Get your money or device back from PhoneTradr!!! they have changed their shop name but still trade under PhoneTradr. new business name: Tech2Fix location: nelspruit contact numbers: 082 7293453 0723014776 0824447937 or get an attorney in nelspruit 013 7524909 or go to small claims court for values under R30k i recently got my money from phonetradr after i sent my lawyer to their office.
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Replies (0)BB
Ben B
1 reviews | Active since Jan 2020
14 Jan 2026, 13:33
Phonetradr dissapointment
I send my iPhone in for repairs 2 December 2025 and don't get any feedback. Courier pick up was quite fast. They phoned once and never again. Screen and battery replacement and website states still in repair. Repair Ticket Number: 202512020001
Helpful (0)
|Replies (0)BB
Ben B
1 reviews | Active since Jan 2020
14 Jan 2026, 13:33
Phonetradr dissapointment
I send my iPhone in for repairs 2 December 2025 and don't get any feedback. Courier pick up was quite fast. They phoned once and never again. Screen and battery replacement and website states still in repair. Repair Ticket Number: 202512020001
0
Replies (0)AM
Anele M
1 reviews | Active since Jan 2020
12 Jan 2026, 17:27
They provided poor service with no intention to improve
I ordered an iPhone 14 pro on the 12th Dec 2025 on phonetradr, they promised that they'll deliver in 2 -7 business days . On the 18th of Dec 2025, I wrote an email to check on the status of my order, their answer was the phone they received didn't pass their quality check inspection. They promised that new stock will arrive tomorrow (following day) and they will conduct another inspection on the new stock they will deliver the phone. Time went by and on the 22nd dec 2025 I did reach out again, their response was that the courier service provider did not deliver the new stock but promised to deliver following day again. From then I have been writing emails they keep saying the same excuse that the courier did not deliver the new stock. Fast forward 6 Jan 2026 ,they said my quiry they have escalated it to there supervisor and they will immediately update me on the status of my order the next morning. And which they didn't and I was the one always asking for updates , they never once reached out first to tell me the status of my order.On the 7th I did advise them if they don't deliver my phone by the end of the week, I need to he refunded and there response was that they promise new stock will arrive Monday the 12th Jan 2026 which is today . They still haven't reach out to update me on the status of my order .
Helpful (0)
|Replies (0)AM
Anele M
1 reviews | Active since Jan 2020
12 Jan 2026, 17:27
They provided poor service with no intention to improve
I ordered an iPhone 14 pro on the 12th Dec 2025 on phonetradr, they promised that they'll deliver in 2 -7 business days . On the 18th of Dec 2025, I wrote an email to check on the status of my order, their answer was the phone they received didn't pass their quality check inspection. They promised that new stock will arrive tomorrow (following day) and they will conduct another inspection on the new stock they will deliver the phone. Time went by and on the 22nd dec 2025 I did reach out again, their response was that the courier service provider did not deliver the new stock but promised to deliver following day again. From then I have been writing emails they keep saying the same excuse that the courier did not deliver the new stock. Fast forward 6 Jan 2026 ,they said my quiry they have escalated it to there supervisor and they will immediately update me on the status of my order the next morning. And which they didn't and I was the one always asking for updates , they never once reached out first to tell me the status of my order.On the 7th I did advise them if they don't deliver my phone by the end of the week, I need to he refunded and there response was that they promise new stock will arrive Monday the 12th Jan 2026 which is today . They still haven't reach out to update me on the status of my order .
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Replies (0)H
Henlou
1 reviews | Active since Jan 2020
24 Nov 2025, 06:10
*****S / *****sters
I will never deal with them ever in my life. They stole our Samsung Galaxy Watch. We continuously try and contact them via phone and mail with no answer or response. It has been over 2 years with no response and no money for the watch. Whoever you are, PLEASE do NOT do business with them. You will not get the money nor will you get your item back.
Helpful (0)
|Replies (0)H
Henlou
1 reviews | Active since Jan 2020
24 Nov 2025, 06:10
*****S / *****sters
I will never deal with them ever in my life. They stole our Samsung Galaxy Watch. We continuously try and contact them via phone and mail with no answer or response. It has been over 2 years with no response and no money for the watch. Whoever you are, PLEASE do NOT do business with them. You will not get the money nor will you get your item back.
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