Phonetradr
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Phonetradr shows a deeply polarised experience. Buyers of pre-owned devices often describe smooth purchases and friendly staff, while sellers consigning phones for resale report widespread non-payment, ignored communications, and missing devices. The pattern suggests a functioning retail front-end but a collapsed seller payout and post-sale support process that is generating allegations of theft and threats of legal action.
TrustIndex
2.5
NPS Score
-74
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Phonetradr shows a deeply polarised experience. Buyers of pre-owned devices often describe smooth purchases and friendly staff, while sellers consigning phones for resale report widespread non-payment, ignored communications, and missing devices. The pattern suggests a functioning retail front-end but a collapsed seller payout and post-sale support process that is generating allegations of theft and threats of legal action.
Phonetradr has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 42 reviews in the last 12 months. Hellopeter has tracked Phonetradr across 480 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2021
Be careful — very concerning experience. I sent my iPhone to Phoentradr to be listed and sold through their platform. After a few months, I followed up to ask if they could boost the listing, as I had already reduced the price. Since then, I have received no response. Their call line appears to no longer be active, and they are not responding to emails or WhatsApp messages. Based on my experience, this is extremely concerning, and I would caution anyone before sending a device to them. Unless they respond and resolve this matter urgently, I will have to treat the phone as ******. Proceed with caution.
1 reviews | Active since Mar 2021
Be careful — very concerning experience. I sent my iPhone to Phoentradr to be listed and sold through their platform. After a few months, I followed up to ask if they could boost the listing, as I had already reduced the price. Since then, I have received no response. Their call line appears to no longer be active, and they are not responding to emails or WhatsApp messages. Based on my experience, this is extremely concerning, and I would caution anyone before sending a device to them. Unless they respond and resolve this matter urgently, I will have to treat the phone as ******. Proceed with caution.
1 reviews | Active since Jan 2026
Good luck getting ahold of phonetradr once they have your phone - they don’t respond to WhatsApp, email and their number shows call failed every time - can’t sell a device through ********** service like this when they are in possession of your device
1 reviews | Active since Jan 2026
Good luck getting ahold of phonetradr once they have your phone - they don’t respond to WhatsApp, email and their number shows call failed every time - can’t sell a device through ********** service like this when they are in possession of your device
1 reviews | Active since Apr 2024
Very bad experience with Phonetradr together with The Courier guy, this is the 2nd week without my cellphone, if you don't contact Phonetradr you can spend the entire month without your device, I don't know why naked insurance is still using them
1 reviews | Active since Apr 2024
Very bad experience with Phonetradr together with The Courier guy, this is the 2nd week without my cellphone, if you don't contact Phonetradr you can spend the entire month without your device, I don't know why naked insurance is still using them
1 reviews | Active since Aug 2012
if you want your money you’ll have to go to their physical store in nelspruit. and then take photos of them and threaten lawyers. i had a friend go there and he snaps some pics and literally 8 hours later they paid me. they still have my husband device and won’t answer their phones.
1 reviews | Active since Aug 2012
if you want your money you’ll have to go to their physical store in nelspruit. and then take photos of them and threaten lawyers. i had a friend go there and he snaps some pics and literally 8 hours later they paid me. they still have my husband device and won’t answer their phones.
1 reviews | Active since Dec 2021
Tried to sell 2 iPhones using them. They collected the phones in November 2025. Still no sale or money. They dont give feedback or answer mails. Thonking of taking legal action but not sure that will work either. They are like ghosts.
1 reviews | Active since Dec 2021
Tried to sell 2 iPhones using them. They collected the phones in November 2025. Still no sale or money. They dont give feedback or answer mails. Thonking of taking legal action but not sure that will work either. They are like ghosts.
1 reviews | Active since Aug 2012
Get your money or device back from PhoneTradr!!! they have changed their shop name but still trade under PhoneTradr. new business name: Tech2Fix location: nelspruit contact numbers: *** *** *** or get an attorney in nelspruit *** or go to small claims court for values under R30k i recently got my money from phonetradr after i sent my lawyer to their office.
1 reviews | Active since Aug 2012
Get your money or device back from PhoneTradr!!! they have changed their shop name but still trade under PhoneTradr. new business name: Tech2Fix location: nelspruit contact numbers: *** *** *** or get an attorney in nelspruit *** or go to small claims court for values under R30k i recently got my money from phonetradr after i sent my lawyer to their office.
