Jerusha Jai Jai Lala

Burglary

I am posting this review on the behalf of my elderly parents regarding their stay at Umthunzi hotel and Conference Centre on the weekend of 12-14 February 2021. Initially was and still a very nice place. We did recommend this place to our family and children. On our last night at the hotel, an intruder got into our room from the balcony through the sliding door while we were asleep. We were on the second floor. This person took our cellphone,wallet,glasses and my gold bangles. Having found out our cellphone was missing we reported this at reception.On reporting this my glasses and wallet was found in the garden by a cleaner and handed in at the reception. There was no CCTV footage overlooking the rooms.There was no sign of patrol at night by security.The security company and the SAPS were informed. Nobody from management came to the room or checked on us. The manager maintained their disclaimer policy and told us that we were responsible for personal property. What about our lives? We were exposed to danger and our privacy was invaded. Management was still not concerned and we did not receive feedback. We had to phone the manager. Visitors please be wary of the hotels security and area. This was our first and last experience at this hotel.