UH
Umthunzi hotel and conference centre
Claimed Business
UH
Umthunzi hotel and conference centre
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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mbali G
1 reviews | Active since Jan 2020
29 Dec 2023, 20:06
Dissatisfied
I'm so disappointed, it's my second time coming here and the reason why we came back is that we loved the place and service but now we booked the same deluxe room like before but it's different from the one we stayed in the last time, we having a small TV now it's tiny and not accommodating. I'm so disappointed to the core I'm even thinking of looking for another hotel and celebrate my New year's there.
Helpful (0)
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mbali G
1 reviews | Active since Jan 2020
29 Dec 2023, 20:06
Dissatisfied
I'm so disappointed, it's my second time coming here and the reason why we came back is that we loved the place and service but now we booked the same deluxe room like before but it's different from the one we stayed in the last time, we having a small TV now it's tiny and not accommodating. I'm so disappointed to the core I'm even thinking of looking for another hotel and celebrate my New year's there.
0
Replies (0)HN
Happiness N
1 reviews | Active since Jan 2020
21 Feb 2023, 07:27
Bad service at Umthunzi hotel, Portshepstone.
I had a booking for a week, I must say the location and the building are perfect. But on day 2 we couldn't sleep because of the siren sounding noise that started ringing around 23h30 till 03h00 in the morning, that how I discovered the hotel reception closes at 18h00 and that there is no one at reception for the rest of the night. There is no visible security at night. If you arrive after hours the gate opens and you enter no questions asked. For 2 days I had to go with wrinkled clothes because each time i would request the iron I was told to wait until i was late. There is no bar fridge in the room, If you request one you are told it is given to patrons who are taking medication that requires refrigerating. There are ****roaches and some other insects inside the rooms, the balcony area is full of leaves. The soap and shampoo is not replace on daily basis and so is the tea in the room. The food is bad. For the omelette you only get ham, onions and cheese. And the onion is boiled before hand it tastes like it was cooked days ago. I asked for mushrooms for my omelette and I was to they do not serve them. There is no fresh pot of tea at breakfast, they provide the same tea sachets that are in the rooms. Pardon me for the novel review, But I must say the overall service I obtained is not what I had expected from hotel establishment, I have been to Lodges which provide way better service.
Helpful (0)
|Replies (0)HN
Happiness N
1 reviews | Active since Jan 2020
21 Feb 2023, 07:27
Bad service at Umthunzi hotel, Portshepstone.
I had a booking for a week, I must say the location and the building are perfect. But on day 2 we couldn't sleep because of the siren sounding noise that started ringing around 23h30 till 03h00 in the morning, that how I discovered the hotel reception closes at 18h00 and that there is no one at reception for the rest of the night. There is no visible security at night. If you arrive after hours the gate opens and you enter no questions asked. For 2 days I had to go with wrinkled clothes because each time i would request the iron I was told to wait until i was late. There is no bar fridge in the room, If you request one you are told it is given to patrons who are taking medication that requires refrigerating. There are ****roaches and some other insects inside the rooms, the balcony area is full of leaves. The soap and shampoo is not replace on daily basis and so is the tea in the room. The food is bad. For the omelette you only get ham, onions and cheese. And the onion is boiled before hand it tastes like it was cooked days ago. I asked for mushrooms for my omelette and I was to they do not serve them. There is no fresh pot of tea at breakfast, they provide the same tea sachets that are in the rooms. Pardon me for the novel review, But I must say the overall service I obtained is not what I had expected from hotel establishment, I have been to Lodges which provide way better service.
0
Replies (0)JJJL
Jerusha Jai Jai Lala
1 reviews | Active since Jan 2020
18 Feb 2021, 17:44
Burglary
I am posting this review on the behalf of my elderly parents regarding their stay at Umthunzi hotel and Conference Centre on the weekend of 12-14 February 2021. Initially was and still a very nice place. We did recommend this place to our family and children. On our last night at the hotel, an intruder got into our room from the balcony through the sliding door while we were asleep. We were on the second floor. This person took our cellphone,wallet,glasses and my gold bangles. Having found out our cellphone was missing we reported this at reception.On reporting this my glasses and wallet was found in the garden by a cleaner and handed in at the reception. There was no CCTV footage overlooking the rooms.There was no sign of patrol at night by security.The security company and the SAPS were informed. Nobody from management came to the room or checked on us. The manager maintained their disclaimer policy and told us that we were responsible for personal property. What about our lives? We were exposed to danger and our privacy was invaded. Management was still not concerned and we did not receive feedback. We had to phone the manager. Visitors please be wary of the hotels security and area. This was our first and last experience at this hotel.
Helpful (0)
|Replies (0)JJJL
Jerusha Jai Jai Lala
1 reviews | Active since Jan 2020
18 Feb 2021, 17:44
Burglary
I am posting this review on the behalf of my elderly parents regarding their stay at Umthunzi hotel and Conference Centre on the weekend of 12-14 February 2021. Initially was and still a very nice place. We did recommend this place to our family and children. On our last night at the hotel, an intruder got into our room from the balcony through the sliding door while we were asleep. We were on the second floor. This person took our cellphone,wallet,glasses and my gold bangles. Having found out our cellphone was missing we reported this at reception.On reporting this my glasses and wallet was found in the garden by a cleaner and handed in at the reception. There was no CCTV footage overlooking the rooms.There was no sign of patrol at night by security.The security company and the SAPS were informed. Nobody from management came to the room or checked on us. The manager maintained their disclaimer policy and told us that we were responsible for personal property. What about our lives? We were exposed to danger and our privacy was invaded. Management was still not concerned and we did not receive feedback. We had to phone the manager. Visitors please be wary of the hotels security and area. This was our first and last experience at this hotel.
0
Replies (0)