Nikki F

Bad attitude of owners and dead flowers!

This store has the potential to be amazing, great location and potentially good offering. But it is let down by the terrible attitude of the owners, the flowers which die within a day, the expired chocolates and the general feeling that the man and woman seemingly at the helm are doing you a massive favour by deigning to serve you! Honestly, I’d rather travel to the market myself and forgo the cheap and nasty ‘free’ marketing chocolate or stale challah, which they seem to believe is such a differential advantage but which is actually a lame attempt at manipulating the customers into not seeing their ineptitude and shocking quality products! This woman has just spoken to me like I’m a naughty child because I dared to make a statement she disagreed with regarding the plastic bags they use for their flowers!! Enough is enough-I’ve come back time and again, spending thousands in your store, simply because the location is convenient. But now I’ll rather be better organized and travel a bit further to get fresh flowers from a retailer who actually wants customers! Good luck maintaining a customer base for a luxury product in the middle of a worldwide recession with the attitudes you possess!