Lefa M

LANDLORDS STEER CLEAR!

Our introduction of bad service from houseme began after our flat was tenated and the first rent was to be paid into our account. The first rent payment was made 10 days after the promised 7th of each month, which I had to enquire about and threaten to leave before it was paid. Then the cherry on top, was when the tenant cancelled their lease early. The lack of communication from Houseme through out this process was appalling. Myself and the tenant had to keep emailing them every week to get feedback on next steps. The tenant found a replacement so they don't have to pay two months rent required by law, and after indicating to Houseme this, there was again silence. After a week we had to again remind them of the pending applicant which they then added to the flat profile indicating that vetting is in process. Long story short, 3 days before the tenant had to move out we were informed that the applicant had not been vetted and Houseme will be stopping their service to find tenants for landlords and they will not be vetting the applicant we must sort ourselves out. So much for customer service... It's now 2 days before tenant has to move out, its Friday after 12 that i get these news, what is one to do in such a situation? Had Houseme told me this information at the beginning of the month, I would have made alternative arrangements with another company had we been informed in time. My advise stay away, because although they make sense on paper, the service is far from perfect.