SL
Seonyana L
Active since Mar 2021
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
DEDICATED AND FRIENDLY SERVICE
I want to thank Pam Matshaya and Simphiwe (receptionist) for their friendly service and willingness to go above and beyond in assisting at all times. Keep it up!
0 replies
43 months ago
Absa FSP solutions: service excellence
I recently changed my insurance to Absa FSP solutions in September. On the the 9th of September I was involved in a terrible accident and my car was badly damaged as well as that of the third party. I was worried I wouldn't be insured as I had not disclosed a previous accident, which was unintentional as I had forgotten about it and was made aware only after my previous insurance provided me with a claims history. Absa promised a no excess fee and they kept to their promise and only penalised a very reasonable amount for the non disclosure. The consultants are friendly, helpful and prompt. They indeed epitomise prime customer care as well as leading service excellence, keep it up!!
133 replies
44 months ago
Terrible customer service
Disgusting after service treatment! The car was delivered more than 50 minutes late and the drivers forgot to take the deposit as they were in such a rush, I had to run after their car and handed it over to them. On receipt of my refund, (which took forever) it was short and on inquiry was met by a rude supervisor with a stinking attitude as he told me he had too many cases to deal with but when he receives bookings surely has a different take that, as he informed me he was the highest person I could complain to. I will definitely not be using their services again and would never recommend them even to my worst enemy. Deserves a zero star rating...
134 replies
62 months ago
Terrible and embarassing service rendered by L & M Bakwerke, Vredenburg
I received such bad service from L&M Bakwerke on two occasions. The first time I complained because my car was not properly buffed off after they had fixed the door and the manager acknowledged that they had a large amount of cars in that month that needed fixing and that they did not do a thorough job. The next thing the assessor came out and was fuming because she said it was late and she wanted to go home and what is it that I wanted. She was rude and my car was not satisfactorily fixed as everything was done in such haste. I was involved in an accident this month and another assessor came out to help me. He was taking photographs and I wanted to show him another hidden scratch on the side that I thought was important for him to take note of. He rudely said to me that when he is working I must get out of his way! I was with a colleague who moved far away from us and was appalled and embarrassed on my behalf by the treatment I had received. The receptionist called to make an appointment to have my car fixed and I told her about the service I had received and was contemplating on taking my car elsewhere. She said there's nothing more she could do but offer her apologies but that they were the only certified panel beater in our region. It is absolutely terrible that they render such service knowing that they are the only ones approved because ultimately customers should receive value and service for their monies the services they provide are not freely rendered.
0 replies
Review Distribution
5 Star
2 (50%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
2 (50%)