LG
Lizna G
Active since Aug 2009
3
Reviews
0
Industries
Reviews
3 reviews68 months ago
No client service whatsoever
Dear FNB I've been a client with you for 10 years, I know this because someone from your call center actually phoned to tell me this with the hopes that I will sign up for another FNB product. But I, at this stage, am actually contemplating switching banks completely due to the rotten service I've been receiving since the start of August. I applied for the extended Covid19 credit relief (which was supposed to start in August) My brother lost his entire income due to the restaurant he was working at closing down during the lockdown period. He has not received any TERS UIF since the start of June. I know this isn't your problem, it is indeed mine and I was grateful that you as a bank had something to help those of us who need it. I received about 30 text messages from FNB before the start and during the month of August that I have indeed been approved for the extended relief plan. But here is the problem, none of my debit orders were rectified and none of my FNB products were paid. I brought this under FNB's attention and after waiting for a massively EXTENDED period of time (in the lines of 2 weeks) I received a phone call, followed by an email that I need to send in an affidavit for my extended relief plan to be finalized. I did this via replying to the email I had received. At this point I was dealing with Noni Shikwambana. Still to date I have had no further communication from her. I followed up once again by contacting the covid19 call center, upon which I was advised that they did not receive my affidavit and I once again sent it. This time to c19proof@fnb.co.za. Due to you changing all your phone numbers to 087 I am not able to use my phone minutes to contact the call center and tried to reach out via different platforms such as your chat on your phone app, facebook page and website contact form. After which I keep being promised feedback within 48 hours. It's been 48 days and counting FNB. I am very disappointed at your level of service to help me. We are now nearing the end of September, the bounced debit orders and fee reversals, other debit orders has all now cost me an extra R1000, I also can't earn my ebucks efficiently because my account's are not paid. Please let me know what I as a loyal FNB client has to do get service because I'm starting to think that I'm purely just a number to you and you don't really care about your lower income clients. REF Numbers received to date: 2244940 | 2259885 | CAS-6687328-Q8H0T2 Yours Sincerely
53 replies
79 months ago
Glamore is Glam
Always great service, amazing products and that personal touch for each customer that sets them aside from other companies!
0 replies
88 months ago
Lovely new dining experience in Wilderness
Lovely new dining experience in Wilderness. Great food option, friendly service and a magnificent view. It's super popular so come early to avoid a wait. The kayak rentals just ads to the experience of you're looking for something more than just a meal.
0 replies
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (33.333333333333336%)