Mirielle B

Timeshare /holiday agent thief

If you receive messages from this person or want to book through this timeshare agent / agency, BEWARE ...DO NOT! We've used him a few times and had no problems but clearly covid19 brought out opportunists and thieves in some people. My husband and I booked a holiday when travel restrictions eased and we then decided to cancel only 3 days after booking and paying a deposit due to a rise in cases in the early we booked.to visit. I didn't receive a booking confirmation on receipt of deposit paid to him, nor documentation or terms for cancellation. I checked with them if we wanted to cancel a refund would be possible and he VERBALLY assured me that would be fine or a future date booking. For the safety of our family with young kids, we asked to cancel and return of our deposit or a future booking. After a week of following up numerous times he tells me the unit was sold to someone else at a lesser price! And that we cannot get our money back. we basically paid for someone else to stay in a unit at our cost / expense. With a very rough year for us all, especially our kids having followed and adhered to covid restrictions throughout, when things eased up we were excited especially for the kids to get away. Regardless, we wanted to be safe and despite having very disappointed children we just didn't want to risk it, which were in our right to do according to consumer acts and as advised by attorneys. We would have happily accepted a future date (banking the holiday for later) had there been cancelation terms shared with us, but there weren't. Neglectfully we trusted this guy - sadly the world we live in these days proves over and over how its gone to trash. Its been nearly 3 months and I didn't want to take it to platforms such as Hello Peter and have now decided to given the utter disregard from the agent who has the ordacity to continue to send me broadcast whatsapp holiday messages promoting deals for holidays. We have also incurred further costs seeking legal council and representation, he was given 7 days to respond and a chance to settle amicably but still has not conceded. Beware and DONT use this company or person. By the way - this isn't the RnR Holidays here (rnrholiday.co.za) So he is also using another company's name. His name is Areef Subrathie rnrholidays19@gmail.com 0735304263