Hannetjie S

Toyota Secunda / Toyota SA 0118099111 Ref:1330767 Norma

Complaint – Toyota Secunda Service Department TO WHOM IT MAY CONCERN I am writing to complain about the inadequate and unsatisfactory service I received from the above-mentioned service center. On the 14th of September 2023 the vehicle was in for service. I was driving to the airport on Friday the 13th of October only 4 weeks after the service of the vehicle and noticed it was making a horrible noise. On Monday 16th of October when I come back at OR Thambo a call was made toward Toyota Secunda again and explaining that I have a problem with the vehicle just after a month I received it back from a service, they informed me that I need to bring the vehicle back to the service center in Secunda. After 7 weeks the vehicle is still at the service center for repairments. After numerous calls to the service center, I only receive empty promises and all the time the same excuse. If I call them, they tell me the part they required for the vehicle to be repaired just arrived so I will receive the vehicle back in that current week, this has been going on for the past 7 weeks. No one is telling me the exact problem of what is going on or what is required. This matter needs to be resolved and requires urgent attention. The vehicle is a Toyota Landcruiser 2020. We Trust that you find this in order and that all matters pertaining to the above mentioned will receive your urgent attention. --------------------------------------------------------------------------------- I send this mail on 5 December 2023 to Toyota South Africa to complain about Toyota Secunda and on 6 December 2023 received that they acknowledge received on email, on 21 Desember 2023 I phoned Toyota South Africa. This was the first time they logged my complaint. They send me a SMS telling me the part will be here on 16 January 2024 due to the fact that deliveries are slow! When I phoned them on 17 January 2024 the lady said the parts did not arrive. This is now 14 weeks that my Land Cruiser is at Toyota Secunda.