ST
Secunda Toyota
Claimed Business
ST
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Secunda Toyota
Secunda Toyota has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Secunda Toyota across 27 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEH
Edmund H
1 reviews | Active since Jan 2020
11 Mar 2026, 11:49
Bad service from Secunda Toyota
My Prado went for a service on 25 February 2025. Got it back with the license disk removed from its holder the disk nearly got lost. The next morning, I noticed an oil leak on my pavement where I parked the car. After taking it back on the Friday leaving it there for the whole day it still leaked oil. Eventually I went there and accompanied the workshop foreman to the workshop. The technician was very aggressive and unfriendly. The technician got in my car with his hands full of oil and wanted to move my car. Eventually the foreman moved the car to be able to lift the car. The cover under the engine was found full of oil causing the "oil leak". The filter was removed spilling oil on the cover. I had to send the technician back twice to clean the plate properly. No apology from Secunda Toyota no phone call to rate their service. Just bad service..... I also never received a call to inform me that the car was ready for collection. Just bad service....
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Edmund H
1 reviews | Active since Jan 2020
11 Mar 2026, 11:49
Bad service from Secunda Toyota
My Prado went for a service on 25 February 2025. Got it back with the license disk removed from its holder the disk nearly got lost. The next morning, I noticed an oil leak on my pavement where I parked the car. After taking it back on the Friday leaving it there for the whole day it still leaked oil. Eventually I went there and accompanied the workshop foreman to the workshop. The technician was very aggressive and unfriendly. The technician got in my car with his hands full of oil and wanted to move my car. Eventually the foreman moved the car to be able to lift the car. The cover under the engine was found full of oil causing the "oil leak". The filter was removed spilling oil on the cover. I had to send the technician back twice to clean the plate properly. No apology from Secunda Toyota no phone call to rate their service. Just bad service..... I also never received a call to inform me that the car was ready for collection. Just bad service....
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Bossie B
1 reviews | Active since Jan 2020
11 Oct 2025, 09:04
New Toyota Prado Def
I purchased a Toyota Land Cruiser Prado TX from Toyota Secunda in August 2024. Since then, I’ve experienced persistent wind noise issues from the side mirrors and windscreen. Despite multiple engagements with Toyota Secunda, including with Chris Moorhead and previous dealership owners, the issue remains unresolved. Toyota South Africa concluded the noise is due to aerodynamic turbulence and not a defect, yet the problem worsened after replacing the windscreen through my insurance. Toyota’s suggestion to trade in the vehicle for another model is not financially viable and shifts responsibility away from them. I believe this is a warranty-related defect and expect Toyota South Africa to take accountability and resolve the matter. I’ve escalated the issue to the Motor Industry Ombudsman of South Africa for formal dispute resolution.
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Bossie B
1 reviews | Active since Jan 2020
11 Oct 2025, 09:04
New Toyota Prado Def
I purchased a Toyota Land Cruiser Prado TX from Toyota Secunda in August 2024. Since then, I’ve experienced persistent wind noise issues from the side mirrors and windscreen. Despite multiple engagements with Toyota Secunda, including with Chris Moorhead and previous dealership owners, the issue remains unresolved. Toyota South Africa concluded the noise is due to aerodynamic turbulence and not a defect, yet the problem worsened after replacing the windscreen through my insurance. Toyota’s suggestion to trade in the vehicle for another model is not financially viable and shifts responsibility away from them. I believe this is a warranty-related defect and expect Toyota South Africa to take accountability and resolve the matter. I’ve escalated the issue to the Motor Industry Ombudsman of South Africa for formal dispute resolution.
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Replies (0)VV
Vanessa V
1 reviews | Active since Jan 2020
22 May 2025, 18:24
QC checks not done, only money been taken
An second hand vehicle was bought from Secunda Toyota, the vehicle had an QC sticker on it, soon after receiving the vehicle there's been problems with the water pumps, cover plate etc. After these then again a loose pin that cost R15000 which another call was made and furthermore inconvenience this deal was a cash deal so the dealer appreciated the money but there was no quality check. Due to this I am left without an vehicle and now the dealer is putting his hands in the air because they can't do anything. This dealership should be overlooked and no deals to be done with them
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Vanessa V
1 reviews | Active since Jan 2020
22 May 2025, 18:24
QC checks not done, only money been taken
An second hand vehicle was bought from Secunda Toyota, the vehicle had an QC sticker on it, soon after receiving the vehicle there's been problems with the water pumps, cover plate etc. After these then again a loose pin that cost R15000 which another call was made and furthermore inconvenience this deal was a cash deal so the dealer appreciated the money but there was no quality check. Due to this I am left without an vehicle and now the dealer is putting his hands in the air because they can't do anything. This dealership should be overlooked and no deals to be done with them
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Replies (0)CV
Clifford V
1 reviews | Active since Jan 2020
21 Feb 2025, 07:26
Incompetence
These people don't know if they are coming or going. Took a rental bakkie in for coding of the key and the replacement of a fog light. Ok great, got there on a Thursday morning to hand it in for these repairs. Everything was arranged through the rental company as well as my employer. Then to be greated by two service advisors to assist. The one lady wrote with a white marker on the windshield what needs to be done exactly, while the other one takes all my details on a tablet. Good, now while I'm waiting for my lift to get back to the work, the lady with the tablet phones me and tells me that the bakkie has already been serviced why is it here. So this is strike 1 already, it's not there for a service and all of this now while everything has been noted and written on the windshield. Then later that day about 16:30 the service advisor with the tablet phones me to tell they have to order a new fog light which is phone, but then tells me that the key doesn't need coding, the battery just needed to be replaced. Then I accept this as I'm not a technician and thank her. I then arranged with them that my colleague will come and fetch the bakkie the following morning. So my colleague went the following morning only to release that the key is still not working and that the key still needs to be coded. Did they then not have the odacity to tell my colleague I never explained why the key needed to be recoded. I'm sorry is that not their job as the technicians to solve it? So they didn't even tested the key after the battery was replaced, because they would have seen immediately that it still doesn't lock or unlock with the remote. But I'm sorry next time I will stay there and hold everyone's hand and make sure they do their jobs what they are trained for.
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Clifford V
1 reviews | Active since Jan 2020
21 Feb 2025, 07:26
Incompetence
These people don't know if they are coming or going. Took a rental bakkie in for coding of the key and the replacement of a fog light. Ok great, got there on a Thursday morning to hand it in for these repairs. Everything was arranged through the rental company as well as my employer. Then to be greated by two service advisors to assist. The one lady wrote with a white marker on the windshield what needs to be done exactly, while the other one takes all my details on a tablet. Good, now while I'm waiting for my lift to get back to the work, the lady with the tablet phones me and tells me that the bakkie has already been serviced why is it here. So this is strike 1 already, it's not there for a service and all of this now while everything has been noted and written on the windshield. Then later that day about 16:30 the service advisor with the tablet phones me to tell they have to order a new fog light which is phone, but then tells me that the key doesn't need coding, the battery just needed to be replaced. Then I accept this as I'm not a technician and thank her. I then arranged with them that my colleague will come and fetch the bakkie the following morning. So my colleague went the following morning only to release that the key is still not working and that the key still needs to be coded. Did they then not have the odacity to tell my colleague I never explained why the key needed to be recoded. I'm sorry is that not their job as the technicians to solve it? So they didn't even tested the key after the battery was replaced, because they would have seen immediately that it still doesn't lock or unlock with the remote. But I'm sorry next time I will stay there and hold everyone's hand and make sure they do their jobs what they are trained for.
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Replies (0)AA
Albert A
1 reviews | Active since Jan 2020
4 Feb 2025, 10:46
Toyota Secunda lost my Owners manual folder along with the manual!
On 30 October 2024, my Toyota Urban Cruiser went into Toyota Secunda for an annual service. On collecting my vehicle after the service I found the service booklet on the floor of the passenger side. The black folder that normally contains the service booklet and the owners manual among other paraphernalia, was missing. I went back inside to the service consultant who said she would have a look if she could find it. After waiting more than an hour, she returned to tell me she could not find it anywhere. She then told me she would keep looking for it. A month later I contacted her by telephone and she said they would have to order a new one. On 12 Dec 2024, she forwarded me a string of emails where the folder and owners manual was meant to be ordered. The one email shows it's on back order I assume the abbreviation "B/O" implies. After more emails attempts to get updates on the status of this order, I have yet to get some kind of reply. I have also tried to phone the service consultant mostly to be told she is busy but she never comes back to me. So now we are in Feb 2025 and I still have no answers!
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Albert A
1 reviews | Active since Jan 2020
4 Feb 2025, 10:46
Toyota Secunda lost my Owners manual folder along with the manual!
On 30 October 2024, my Toyota Urban Cruiser went into Toyota Secunda for an annual service. On collecting my vehicle after the service I found the service booklet on the floor of the passenger side. The black folder that normally contains the service booklet and the owners manual among other paraphernalia, was missing. I went back inside to the service consultant who said she would have a look if she could find it. After waiting more than an hour, she returned to tell me she could not find it anywhere. She then told me she would keep looking for it. A month later I contacted her by telephone and she said they would have to order a new one. On 12 Dec 2024, she forwarded me a string of emails where the folder and owners manual was meant to be ordered. The one email shows it's on back order I assume the abbreviation "B/O" implies. After more emails attempts to get updates on the status of this order, I have yet to get some kind of reply. I have also tried to phone the service consultant mostly to be told she is busy but she never comes back to me. So now we are in Feb 2025 and I still have no answers!
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Replies (0)JM
Joseph M
1 reviews | Active since Jan 2020
25 Jul 2024, 13:26
Faulty Car
I bought a car in December 2023, and the car has been nothing but trouble (gearbox and engine issues), I took it back to the dealership about 4 times already and they still can't get it right. The car is currently with them and no matter how I plead and ask for them to give me updates or at least a courtesy car nothing happens. I'm frustrated at this moment and I feel they are being unfair in the way they are treating me because I'm required to pay the installments every month. It has been 3 weeks without a car and there's no update whatsoever to show that there's progress, what should I do in this situation?
Helpful (0)
|Replies (0)JM
Joseph M
1 reviews | Active since Jan 2020
25 Jul 2024, 13:26
Faulty Car
I bought a car in December 2023, and the car has been nothing but trouble (gearbox and engine issues), I took it back to the dealership about 4 times already and they still can't get it right. The car is currently with them and no matter how I plead and ask for them to give me updates or at least a courtesy car nothing happens. I'm frustrated at this moment and I feel they are being unfair in the way they are treating me because I'm required to pay the installments every month. It has been 3 weeks without a car and there's no update whatsoever to show that there's progress, what should I do in this situation?
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Replies (0)LM
Lindiwe M
1 reviews | Active since Jan 2020
24 Jan 2024, 13:00
Disappointed with the service
I'm highly disappointed with the service that I got there.i waited for them to call me for the key and they didn't I had to drive there and pay toll gate to be told that they called me ones they can't call me more than that Im not the only customer. Zj mtshali 0721787892
Helpful (0)
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Lindiwe M
1 reviews | Active since Jan 2020
24 Jan 2024, 13:00
Disappointed with the service
I'm highly disappointed with the service that I got there.i waited for them to call me for the key and they didn't I had to drive there and pay toll gate to be told that they called me ones they can't call me more than that Im not the only customer. Zj mtshali 0721787892
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Hannetjie S
1 reviews | Active since Jan 2020
22 Jan 2024, 08:35
Toyota Secunda / Toyota SA 0118099111 Ref:1330767 Norma
Complaint – Toyota Secunda Service Department TO WHOM IT MAY CONCERN I am writing to complain about the inadequate and unsatisfactory service I received from the above-mentioned service center. On the 14th of September 2023 the vehicle was in for service. I was driving to the airport on Friday the 13th of October only 4 weeks after the service of the vehicle and noticed it was making a horrible noise. On Monday 16th of October when I come back at OR Thambo a call was made toward Toyota Secunda again and explaining that I have a problem with the vehicle just after a month I received it back from a service, they informed me that I need to bring the vehicle back to the service center in Secunda. After 7 weeks the vehicle is still at the service center for repairments. After numerous calls to the service center, I only receive empty promises and all the time the same excuse. If I call them, they tell me the part they required for the vehicle to be repaired just arrived so I will receive the vehicle back in that current week, this has been going on for the past 7 weeks. No one is telling me the exact problem of what is going on or what is required. This matter needs to be resolved and requires urgent attention. The vehicle is a Toyota Landcruiser 2020. We Trust that you find this in order and that all matters pertaining to the above mentioned will receive your urgent attention. --------------------------------------------------------------------------------- I send this mail on 5 December 2023 to Toyota South Africa to complain about Toyota Secunda and on 6 December 2023 received that they acknowledge received on email, on 21 Desember 2023 I phoned Toyota South Africa. This was the first time they logged my complaint. They send me a SMS telling me the part will be here on 16 January 2024 due to the fact that deliveries are slow! When I phoned them on 17 January 2024 the lady said the parts did not arrive. This is now 14 weeks that my Land Cruiser is at Toyota Secunda.
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Hannetjie S
1 reviews | Active since Jan 2020
22 Jan 2024, 08:35
Toyota Secunda / Toyota SA 0118099111 Ref:1330767 Norma
Complaint – Toyota Secunda Service Department TO WHOM IT MAY CONCERN I am writing to complain about the inadequate and unsatisfactory service I received from the above-mentioned service center. On the 14th of September 2023 the vehicle was in for service. I was driving to the airport on Friday the 13th of October only 4 weeks after the service of the vehicle and noticed it was making a horrible noise. On Monday 16th of October when I come back at OR Thambo a call was made toward Toyota Secunda again and explaining that I have a problem with the vehicle just after a month I received it back from a service, they informed me that I need to bring the vehicle back to the service center in Secunda. After 7 weeks the vehicle is still at the service center for repairments. After numerous calls to the service center, I only receive empty promises and all the time the same excuse. If I call them, they tell me the part they required for the vehicle to be repaired just arrived so I will receive the vehicle back in that current week, this has been going on for the past 7 weeks. No one is telling me the exact problem of what is going on or what is required. This matter needs to be resolved and requires urgent attention. The vehicle is a Toyota Landcruiser 2020. We Trust that you find this in order and that all matters pertaining to the above mentioned will receive your urgent attention. --------------------------------------------------------------------------------- I send this mail on 5 December 2023 to Toyota South Africa to complain about Toyota Secunda and on 6 December 2023 received that they acknowledge received on email, on 21 Desember 2023 I phoned Toyota South Africa. This was the first time they logged my complaint. They send me a SMS telling me the part will be here on 16 January 2024 due to the fact that deliveries are slow! When I phoned them on 17 January 2024 the lady said the parts did not arrive. This is now 14 weeks that my Land Cruiser is at Toyota Secunda.
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