Incompetence

These people don't know if they are coming or going. Took a rental bakkie in for coding of the key and the replacement of a fog light.

Ok great, got there on a Thursday morning to hand it in for these repairs. Everything was arranged through the rental company as well as my employer.

Then to be greated by two service advisors to assist. The one lady wrote with a white marker on the windshield what needs to be done exactly, while the other one takes all my details on a tablet.

Good, now while I'm waiting for my lift to get back to the work, the lady with the tablet phones me and tells me that the bakkie has already been serviced why is it here. So this is strike 1 already, it's not there for a service and all of this now while everything has been noted and written on the windshield.

Then later that day about 16:30 the service advisor with the tablet phones me to tell they have to order a new fog light which is phone, but then tells me that the key doesn't need coding, the battery just needed to be replaced. Then I accept this as I'm not a technician and thank her.

I then arranged with them that my colleague will come and fetch the bakkie the following morning. So my colleague went the following morning only to release that the key is still not working and that the key still needs to be coded.

Did they then not have the odacity to tell my colleague I never explained why the key needed to be recoded. I'm sorry is that not their job as the technicians to solve it? So they didn't even tested the key after the battery was replaced, because they would have seen immediately that it still doesn't lock or unlock with the remote.

But I'm sorry next time I will stay there and hold everyone's hand and make sure they do their jobs what they are trained for.