JM
Joseph M
Active since Oct 2011
38
Reviews
0
Industries
Reviews
38 reviews1 month ago
Wrong info sent to Credit Bureau
Vodacom sent the incorrect info to the credit bureau, I never missed a payment there was a misunderstanding after I cancelled my contract, I gave them 30 days in advance and the following month they still debited my account , I reversed the money , they then called me and expalined why I needed to pay the next month, payment was then immediately paid , but now they sent the wrong info to credit bureau which is negatively affecting my credit score , please may this be fixed ?
159 replies
3 months ago
Harrassment
I've cancelled both my Vodacom contracts successfully, they also promised to send paid up letters but I still receive emails from collections department, when I called I was also told that my account was on a negating R91, I don't get how I'm being harassed every day with emails saying that I owe , the lady I spoke to promised that she will make sure they stop sending me these emails but I still keep getting emails, this is unprofessional
165 replies
3 months ago
Bad services provided
I app**** for a home roiuter contract last week and eveything was approved, the lady I spoke to told me that it will be delivered before Friday, I waited and nothing happened, I called them on Friday and they said the order will be placed today, I just called and now and spoke to a lady called Phindiwe, she is telling there is no stock, something they coulve told me last week, I've wasted a week of my time on something theyt do not have, this is really bad service.
56 replies
5 months ago
Network issues
I ordered a router online and it was delivered on the 25th of November the router and SIM card are supposed to give me 100mbps download and 2TB a month , when I connected the router the speedtest was 15MBps, then It was on and off , I called customer care multiple times and no was able to assist me , some lady said I needed to go to a Vodacom shop to get my sim activated and when I got there they told me the router sim was already activated, I was told to insert the SIM on my phone to see if it has network, the SIM works on one phone and it doesn't work on my other phone , when I put it back on the router it does the on and off thing, so I called 135 to get help, they investigated and took the router model number, then they told me the router is not compatible with the SIM, all of these things were ordered online, now I'm supposed to call the after sales department but unfortunately they are closed , so I just want to cancel this order as it seems Vodacom is a hustle when it comes to providing assistance, i also cancelled my satellite internet because it suddenly stopped working and they told me a tree was blocking the signal, I just think Vodacom is weak in my area , so before we go far I just want to cancel the order and seek assistance elsewhere
159 replies
7 months ago
Sharing personal information with the worng person
Truworths is busy sending me emails about an aacount in arrears , I told them I don't have an account with them, they need to remove my email because they are sending to the wrong person. They are sending PII info to the wrong email address and therefore breaching POPI act , I have no relationship with the intended recipient who is JB Mashaba, Please may you remove my email address from your mailing list as I do not have an account with truworths
0 replies
8 months ago
Early debit order
I've been having a policy with Old Mutual for the past 4 years, The policy has never skipped or missed a payment since 2021, The agreed debit order date has been the 21st of each month, but this time in 2025 August, they debited my account on the 20th of August resulting in a failed debit order. This caused my bank to charge me R150 for a failed debit order. I believe this was an error from Old Mutual, and I need to be refunded for the R150 because it is not my fault, they breached the contract when they debited my account before the actual debit order date.
107 replies
8 months ago
False advertising and wasting of time
Yesterday 13 August I did a car insurance quotation with outsurance, I filled out my details on the web and realized that I had done this last year so I cancelled, they still called and I advised that I already did it last year, the lady informed me that a lot could've changed and I told her I was not willing to go through that at this time , she insisted and told me I will be getting R500 of they beat my current insurance, she also advised that it's a no obligation quote. After about 45 minutes they couldn't beat my insurance and she advised that she was going to send a link where I could upload my current policy, o followed up later in the day and I was informed that I do not qualify for the R500 because I got it last year, but the issue is that's not what the lady said when she insisted that we do the quote, I'd this not false advertising? They didn't deliver on what they promised.
57 replies
12 months ago
Bank Charges on early Debit Order
I took out a loan with Capitec and they advised that they will debit my account on pay day, but pay day was on a public holiday for April so they debited earlier and there were no funds In the account, they then debited my account the day after the public holiday and the debit order was successful, my issue now is that I was charged R150 for the failed debit order which is not my fault as the contract states that my account will be debited after the public holiday, they are now refusing to refund me the R150 I got charged which is unfair for me, the lady I communicated with is Nomvuyo Ncayo.
118 replies
21 months ago
Faulty Car
I bought a car in December 2023, and the car has been nothing but trouble (gearbox and engine issues), I took it back to the dealership about 4 times already and they still can't get it right. The car is currently with them and no matter how I plead and ask for them to give me updates or at least a courtesy car nothing happens. I'm frustrated at this moment and I feel they are being unfair in the way they are treating me because I'm required to pay the installments every month. It has been 3 weeks without a car and there's no update whatsoever to show that there's progress, what should I do in this situation?
0 replies
23 months ago
DIB Vehicle protection by MFC added monthly installments
I got car finance by MFC back in December and my car has been insured by ABSA bank, today I received a confirmation letter that they will add DIB vehicle protection on the car which will add R507 to my monthly installment, no prior communication was sent to me and when I called to enquire about this they said it's insurance added if the car being financed is not insured, but I took out insurance back in December how do they assume without calling me first and confirming if the car is insured? Now I have to keep calling to ensure that they received my proof of cover email, I was then told I need to call in 2 days to confirm check, I do not have the time on my hands to keep calling for something they should've checked long ago. The service is very bad and I'm not happy, I hope they speed up the process to confirm that they received my email because I do not want extra monies to be debited from my account, and they should learn to communicate with clients before making such changes.
0 replies
Review Distribution
5 Star
3 (7.894736842105263%)
4 Star
0 (0%)
3 Star
1 (2.6315789473684212%)
2 Star
4 (10.526315789473685%)
1 Star
30 (78.94736842105263%)