Toyota Secunda lost my Owners manual folder along with the manual!

On 30 October 2024, my Toyota Urban Cruiser went into Toyota Secunda for an annual service. On collecting my vehicle after the service I found the service booklet on the floor of the passenger side. The black folder that normally contains the service booklet and the owners manual among other paraphernalia, was missing. I went back inside to the service consultant who said she would have a look if she could find it. After waiting more than an hour, she returned to tell me she could not find it anywhere. She then told me she would keep looking for it. A month later I contacted her by telephone and she said they would have to order a new one. On 12 Dec 2024, she forwarded me a string of emails where the folder and owners manual was meant to be ordered. The one email shows it's on back order I assume the abbreviation "B/O" implies. After more emails attempts to get updates on the status of this order, I have yet to get some kind of reply. I have also tried to phone the service consultant mostly to be told she is busy but she never comes back to me. So now we are in Feb 2025 and I still have no answers!