LR
lerato R
Active since Aug 2009
12
Reviews
0
Industries
Reviews
12 reviews1 month ago
Approved return not refunded
Approved return not refunded due to failure of their courier not collecting the shoes. These were bought for my daughter in November and unfortunately she passed away, and the return was logged and approved by the shop. They failed to collect the item and now they are refusing to refund the shoes.
0 replies
7 months ago
Reversed contract charges
My data contract was used by my daughter who unfortunately passed on last November. I have not used the data since then as I didn't know where THE SIM was. I checked the expiry date for the contract and it was the end of April 2025. I went to the vodacom shop on the 8th of April, and I was told that they cannot cancel the contract but I can call the call centre to cancel it. The date given to me was the 5th of May. I made a cash payment of R2000, to cover the costs until the end of the year. I called to cancel the contract and I was offered a free Sim card and a reduced price package. This also came with a 7 day cooling off period. I agreed to it, however 2 days later I changed my mind. I called the after sales team to cancel the contract and the guy who attended my call was super rude and condescending telling how I wasted their time taking up and offer I had no intention of keeping. The call ended with me requesting cancelation of the new contract. This seems it was not done properly. I didn't check my statement since then and in August, I got a shock when I realized that I was being charged for the "old contract". I called the call centre and I was told that detentions have done a reverse contract and I have not requested for a cancelation thereof. I explained the situation and the fact that I was not informed about the cancelation from the after sales team and this has resulted in my account being in arrears. I have made numerous calls between retentions, cancelations, billing customer care, and collections and nobody can help me. There is an escalation loaded with no final outcome on my issue. I haven't used the data since November 2024 and it seems like Vodacom doesn't care. All I want is my refund to the account and cancel the arrears.
106 replies
14 months ago
ABSA False advertising Life product
I submitted a claim at the ABSA branch at Lakeside mall in Benoni. This was on behalf of my deceased daughter Jessica Ramodike on the 15th of January 2025. I received acknowledgement of claim on SMS reference number 4902293615 and later that day, I received a call from Lerato in the claims department who advised me that the claim has been declined due to the product being discontinued since August 2024. This info was apparently communicated to both customers and branch staff in August already. I asked her to log a complaint based on the fact that I felt it was false advertising and the question I asked was related to the branch staff completing and even capturing the claim, the system generating a reference number for a product that is no longer available. How did this happen and what did I sign for? I later received a call from the claims complaints department repeating the same and confirming that both customer and branch staff were made aware of the changes, however she was referring the complaint to the branch for further investigation and remediation. I received no feedback for a week and contacted the claims department on the 22nd January, and the lady could not assist as Lerato was not there to provide info. I called again on Tuesday 28th and I was referred to the branch manager at Lakeside mall branch. I called the branch and spoke to Rentia and she advised that they are aware of the complaint, and they were working on it to revert by Thursday with the final outcome. I eventually spoke to Johanna on the 31st of January after several phonecalls with no final outcome. She indicated that the customers were aware of the changes and there is even a possibility that Jessica didn't qualify for the benefit as per their qualifying criteria. I requested her to provide this information in writing and then she advised that she will escalate the matter further for internal review, as the claims department had incorrectly redirected me to the branch. I am yet to receive any feedback or final outcome on the matter despite having sent this mail to the various departments at ABSA bank. My concern is really the lack of feedback and communication from the branch that actually initiated the claim, knowing or unknowing that the product is no longer being offered. I have signed paperwork that indicates that a death claim has been instituted, and a payout is due to the account. All this is unnecessary going back and forth with the phonecalls, with nobody wanting to take accountability for the "error" or misinformation provided to a customer. I am really trying to keep it together and honor my deceased daughter's life and this is really making it that much harder dealing with such inconvenience. It is hard enough that she isn't coming back, and I won't see her anymore and this is just adding to my list of frustrations that serve as a reminder that I have to face the cruel world alone without her. This is really not needed in my life right now, I have a lot to deal with and I don't need this, do the right thing and resolve this issue
195 replies
18 months ago
Unauthorised price increase and subscription debited to account
I have been querying my bill since June/July and to date I have not received any final outcome or resolution to my issue. My account has been below R400 for as long as I have had dating back to 2020, and this year I noticed that the amount payable was slightly increasing month on month. I allowed the small increases to go through as I am paying by Debt order, and in July I notice my bill was R601, and I followed up just before doing the upgrade for the other data sim on 1st of September. The upgrade was completed telephonically and I enquired about the increase in the amount payable and i was told that there was a limit increase on my account for R1600 and this was subsequently used to purchase airtime and data. I disputed this info based on the fact this was a data SIM only and it was not meant to have any limit to allow any transactions. The consultant advised that she has amended the account and removed all limits and the account should not be able to get any allocations besides the contracted data. I was surprised when I received my bill for the month and it R612, and I reversed the payments as I noticed that this was unfair to me as I am paying for a service I did not subscribe to, nor authorise to my account. I proceeded to log a query with the Eastrand mall branch ref number 8158**** on 28 September and the query was closed on 30 September, without any notification to me. I went to Telkom at Mall@carnival and i was told that the amounts charged were for some subscription and the resolution was to pass a credit to the account so that I could make the payments for the outstanding amounts on the 1st October, case log number 81615020 subsequently closed 2nd October. This was not done however my amount due increased to R1812, as I went back to Telkom at the Mall@Carnival, and i was told that the credit was not yet passed, the lady logged another query reference number 81988669 on 11 October, and told me to pay R798 to unblock the account and this would take not more than 24 hours to fix. I paid the amount at PEP at the mall on the same day Friday the 11 October, and I waited for account to be activated. There was another call logged reference number......which was subsequently closed once again without any notification or final outcome being provided to me. Please note that I am making the payments without using the services the data hasn't been activated for almost 2 months, and I was assured that the services will be restored as soon as the payment is reflected, this hasn't happened yet. I have been debited R976 today once again for a service that I have been using since July, with no answers or feedback form Telkom except them taking money from my account. For this amounts to ***** as I have not signed up for this amount with them and they continue debiting my account and I have to log disputes and reversal all the time. This is very frustrating as I have no control over the activation of the account and i have paid the amount due as advised by the consultant. The customer care department continue to close the logged queries without any resolution and/or advise to me as the account owner. I continue to have the services suspended, even after paying with nobody responding to the query except closing the query without fixing the issue. I am very unhappy about this experience after having my account for over 5 years I feel that I need t o cancel the contracts and explore other providers for the service. I cannot continue paying for a service that is not being provided to me.
0 replies
28 months ago
*****ulent transaction not flagged
I was a victim of website ****fing and I unfortunately aurthorised 2 transactions of R9,760.84 on the 09 November at 19h32. These transactions originated from a message I had received from Booking.com regarding the booking for my upcoming holiday in Zanzibar. The accommodation was fully paid for in September already, however the message had indicated that there was an issue with my card details. (REFER to attached document). I contacted the resort while chatting to the virtual assistant from the message and they immediately told me that they were under a cyber attack and the message was not from them. I went back to the booking and the resort had issued a statement to the effect that they had not cancelling any bookings and they did not request any payments or card details to be updated. I contacted Discovery ***** department and logged ***** case 13615603 with these details and I was advised of the dispute process. The card used for the transaction was immediately replaced and a new one ordered and delivered to me to prevent any future transactions from that card. The transactions were disputed and reversed on the 16th of November and all was in order. I was notified that the merchant might resubmit the transaction with a different amount and I doubted that considering that the transaction was flagged as ***** and I will be notified should that happen. I was never consulted by the ***** division to close the ***** case, or provide any further details to help with the investigation. In my mind the transaction was completed and flagged accordingly. I was surprised yesterday when I noticed that the 2 transactions (R10,529.27 each) were debited to my account without any transactional update from Discovery Bank, with a different amount this time. A toal of R21,000 was debited to my account without any notification from my bank. I noticed a mail from the Discovery Disputes department, requesting me to complete a form and submit evidence of the transactions while searching through my mails for the ***** case. I completed the form and submitted with the supporting evidence to validate the *****ulent transactions this morning. I contacted the Discovery Bank ***** division and I was told that the ***** case was closed and the investigating person will contact me, her name is Nomsa. This is after I was told that there is no ***** case in my name, spoke to Nkuli. Siseko, Dido from the various departments. I received a new ***** case number 14163785 at 8h48 immediately after ending my call with Nkuli. I called the call centre and I was told that I should ignore the new ***** case as it an automated process whenever they access the old ***** case, which I didn't believe. Nomsa called me and she told me that unfortunately there is nothing that the bank cannot assist any further as the merchant has resubmitted the evidence and the amounts were paid and i have lost the money and I asked her why I didn't receive the transaction notification she said that the bankers said it was a resubmission so there are no notifications for such transactions, another thing I don't believe. Below are my concerns: How and why is it that the ***** case was closed without any formal communication to me Why did I not receive any information from the investigation and/or the response from VISA What happened to the transactions notifications for the amounts when they were resubmitted How is it that the transactions were not even pending they went through directly What would have happened if I didn't check my account when I did How is it that the transaction were not flagged for attention as ***** How is it that the transactions were authorised using a card that has been stopped and replaced Why is it that I was never advised to close the account and reopen another account to avoid the monies being debited again Who or where has the ***** investigation process failed I sit here out of pocket for over R20,000 with lots of questions that I am hoping to get answers to from you. As a customer I feel that Discovery bank failed to manage the ***** case as such and it has resulted in a loss for me. The manner in which the ***** case was handled is showing so many gaps even creating a dispute case after the reversal was not communicated to me. The missed notification is a huge RED FLAG in your processes and it has to be looked into. I refuse to be a victim of a *****ster and failed by my very bank to help prevent any losses for me as a customer.
129 replies
28 months ago
***** or cyber attack - no refund to date
I was a victim of cyber attack on Booking.com website for 2 transactions of R9,760.84 on the 09 November at 19h32. These transactions originated from a message I had received from my upcoming booking. I contacted the resort and they immediately told me that you were under a cyber attack and the message was not from them. I went back to the booking app and there was a message to the effect that you are not cancelling any bookings and did not request any payments or card details to be updated. The resort also advised that they were under a Cyber attack, and attending to the issue, and now I am being referred to Booking.com for the refund. I have tried contacting Booking.com and they have either disabled their customer services and they have removed all the messages I have been sending to them regarding the ***** incident. I have lost R21,000 due to the cyber attack incident on either the resort website or booking.com website. The frustrating thing is that now all of a sudden Booking.com has messages about cyber ***** after the fact and nothing has been communicated to me about recovering my money. I hold both Booking.com and the Resort liable for my loss. Advise on the process to be followed to claim my money, from either Resort cyber insurance or Booking.com. Thank you.
0 replies
35 months ago
FNB appointed - Baloyi Inc. Attorneys Title deed over 6 months waiting period
I have paid my bond and I was referred to Baloyi Inc. Attorneys for the retrieval of my title deed. This was last year October and I didn't get any notification on the appointment of the attorney. I contacted the attorneys (Wisani) for progress update and document submission in December, turns out she sent the documents to an incorrect email address, by then the Deeds office was closing for year end break. I restarted the process in January, paid amount due for the process, confirmation received. Apparently my request was lodged on the 9th February. I did not receive any info, only got told after calling several times. I continued to follow up both on email and phonecalls, with no solid outcome. I was later told that the deeds office has a backlog and it will take up to 3 months to get the title deed, this was in March. I have been waiting since with no communication from the attorneys and now they have stopped taking my calls (Tankiso and Wisani). I sent a mail yesterday to FNB as the bank that appointed the attorneys and my query was closed with no response, leaving me wanting and waiting for someone to say something. I have called Tankiso on his cellphone no answer, only responded to call me back..I am not sure if this is the right manner to handle a customer for both FNB and Baloyi Inc, the level of silence and total disregard for my request is beyond me. It really leaves a bitter taste in my mouth considering that I don't owe both of you any monies. I am super irritated and beyond disgusted with the lack of service and worse poor or no communication!!! SOMEONE SAY SOMETHING!!! 6months and counting can't be acceptable turn around time for a title deed!!!
53 replies
38 months ago
Suzuki Service plan
Just finished on a call with Dieketsend and I wish to repeat my view and concern with the issue at hand. In as much as I may or may not have been informed of the limitations regarding the service plan on the Ignis. I have had numerous vehicles on service plan, and I have never heard of a 30,000 km service plan. I appreciated the reminders last year when the car was due for service, various methods were used to remind me as a customer I felt that I was cared for. To be told that it was my responsibility to "purchase" an extended service plan without it being offered to me, is beyond shocking for me. I wish I was advised of this limitation with my last service for 30,000 and then offered the extended service plan and then I would have made proper arrangements. It was a discovery for me when I tried to book the car for service that I needed to purchase something that I was not even offered by the dealer. I believe this is not how you treat customer; the onus is the company to educate their customers by disclosing ALL information and ensuring that the customer is made aware of any limitations and available services or products from time to time to at least show that there is a degree of care for the customer and not just lip service. It may have just been a sale for the dealership, but for me it was a sentimental gift to my daughter buying her a car to last her as long as possible. I will not be buying any Suzuki vehicles in future. I will be loading this on HELLOPETER for everyone to know the kind of customer care provided by your company. It's my responsibility to inform other consumers so that they can avoid being in my situation having to make alternative arrangements to service a car that is less than 3 years old. SAD STATE OF AFFAIRS!!!!
0 replies
47 months ago
Amending my policy to add more items to insure was smooth and seamless
Amending my policy to add more items to insure was smooth and seamless. The agent was well informed and provided me with all the required information
134 replies
48 months ago
I received the best ...
I received the best advice and service that has addressed my needs and the financial information that I received was extremely helpful 👍
74 replies
Review Distribution
5 Star
2 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (83.33333333333333%)