CJ E

Money and Trust lost!!!

On Saturday 13 March 2021 we went to ABC SWEETS Centurion. We asked one of the employees to assist us in exchanging change for notes, as we wanted to bank this money into a savings account. (We did inform the employee of this, and not once did the employee advise that this is not possible.) After quite some time of struggling with the machine which was not working the employee called the manager for assistance. The manager came to assist and brought it for the first time to our attention that the money can only be exchanged for a voucher for purchases instore and only until COB. Not once was this communicated to us, prior to entering the money into the machine. We advised the manager that we were not aware of this and cannot buy R600 worth of sweets. The manager advised that this is not his problem and that we should go around in the store and ask other customers if we cannot exchange our voucher for their cash. This was really demeaning and embarresing, as fellow shoppers thought we were begging for money. The manager advised that this was not the first time someone lost money like this. But still the employee who assisted us, did not inform us of this. This was really an upsetting experience of more than 1hour as all I wanted to do was exchange my son's coins which he has been saving for notes. I have always experienced good service from ABC Sweets however on this day, we endured rude and unhelpful employees from the moment we entered the door. Kind Regards.