HW
Hettie W
Active since Mar 2021
3
Reviews
0
Industries
Reviews
3 reviews62 months ago
Great service on a short notice
With great service i cannot rate more than a 10/10...i contacted jackie on friday with ingredients i urgently needed since a client double their order on short notice and needed my ingredients this week to supply the client....jackie and her staff made sure my order went out the same day and with long weekend starting ..monday a public holidsy....i promptly received my order today and i could start on the order for my client....Again a great shout out to the soap barn for great products and great service. Would recommend you any time.....every time i get my orders everything is properly and securely packaged and well labeled...great work!
0 replies
62 months ago
1st and last time supporting this supplier...never again
I have bought almost a substantial amount of stock from supplier it was the 1st time and definitely the last time. They charged me R1400 for overnight service from cape town to margate with a courier company.....which never ended being an overnight service....i only received it a a normal courier delivery.....i asked to be refunded for a service not rendered....after i have made numerous calls to courier company and supplier i was advised by both there is no such thing as an overnight to my area ....i am in a regional area.....the supplier billed me for my courier fees sinse he has an account tmwith the couriers.....he advised that he will have to be refunded by the courier guy 1st before he can refund me....courier company advised me it takes 42 to 72 hrs for refund....on daily basis been following up with supplier ....response...nothing yet from courier.....this is up to date 2 weeks going on 3rd week....2nd problem all stock received from supplier all had only handwritten stickers on with product name......no description of product..no how to use...no safety precautions..no data sheets...no no how to store....all mostly packed in see through plastic packets....in these packets there was products like soda ash (potash), potasium hydroxide , caustic acid (lye) and plenty other products, also products that is there own mixed for soap making supplies...with absolutely no description of what is in these mixes ...as well as a perfume base also no description of what is in those mixes and how to use and store absolutely no data sheets.....it took me days to get 2 recipes for 2 of their self mixed soap bases and a week for the 3rd base.....perfume base i was shouted at and was said i am accusing them .of what not sure...i asked to know how to use their perfume base and to explain what else i needed to get to actually usr this....it is apparently a new range and as from my point of view i dont think they even know them themselves......also just a bottle with a sticker on saying perfume base and thats where it has ended As a supplier of soap manufacting goods there should be some law on how thing should be labelled...packaged....and stored....this is the 1st supplier i have come accross who does such unprofessional packaging and distribution and then also have now telephone manners towards their clients....
0 replies
62 months ago
1st and last ...lesson learned and still struggling with supplier
1st time ordering from this supplier for soap making supplies...1st problem i got charged almost R1400 for courier fees from cape town to margate as an overnight delivery service through their courier service.....then found out it only cost R260 there is no overnight services available for margate area....almost 2 weeks later still not refunded...supplier cant refund if they did not get their money back from their courier.... courier says refunds take 48 to 72 hours......2nd problem run into with supplier......all products and goods ordered from them worth R4438....only has a handwritten sticker on it saying what product it is....no how to use instructions...no safety precautions instructions....now what ingredients is in the product absolutely no more info .....no safety or how to store instructions......that includes sodium hydroxide.....their own mixtures jas no info on ...had to ask and wait days to get recipes that was suppose to be accompanying the self made mixes......and now I am told I have no found grounds and I am accusing them of things when all proof is sitting infront of me....Definitely a 1st and a last ..lesson learned with this supplier
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)