Ria M

Ria Mohaud

I collected my coffee machine that was serviced on 5 May 2023. I inquired about a demo air fryer for my daughter They had a Phillips air fryer at R 2599.00. Just after I have paid my daughter phoned to advise that Takealot had the same at R 2,000.00 The sales assistant Seshen said it is no problem, I do not have to take the item, they will refund me. After checking with his manager he advised that because I tapped my credit card they cannot refund the item back onto my credit card which is absolute nonsense. They claimed they will do an EFT. Today 7 days later,after 7 phone calls and promises to do the EFT I still do not have my refund. Apparently only the Manager/Director does refunds which he clearly has no intention of processing and they refuse to process the credit onto my credit card.