MR
Mynawwar R
Active since Mar 2021
2
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2 reviews9 months ago
Capitecs terrible customer service
On Thursday 17th July my capitec account was "paused" and I was then told to bring in documents for "Fica" I was not informed at all before hand I went into the branch and gave in the necessary documents. I called the call centre about 8 times after and not one *********** person could help me I had no access to any of MY money It is now Friday 18th July, I still have no access to my accounts, I went into the branch again-for nothing, as my account is still paused I have debit orders going off and other payments that are declining-so that is affecting my credit score How can capitec do this-no communication beforehand whatsoever. Your call centre agents have no client service and they can't even understand what I'm saying half the time. I understand the fact that the documents are for fica but surely they have to inform their clients beforehand. It's now Friday evening and still no one has gotten back to me and helped me, my account is still paused. The only thing they tel me is "oh sorry for the inconvenience caused", two of them even put the call down in my ear I'm defnlty changing banks. I don't want your sy paths for your inconvenience caused-i want access to MY dam money!
53 replies
62 months ago
Terrible service at oceanic hotel durba
I was due to go on the MSC cruise March 2021. So coming from cape town,i booked two nights at the Oceanic Hotel. Its came to R4000. Keep in mind their black friday deal was R777 Per night,so if you do the math i did not book a black friday deal as my booking came to R2000 a night. Due to covid the msc cruise was cancelled, MSC refunded me. British airways also gave me virtual airline tickets,so i obviously now needed to cancel my booking with oceanic. From the get go iv been in contact with the manager david, worst manager ever. The way he spoke to me was disgusting. Telling me i still need to come down for the 2nights i booked. Why would i need to go to durban for two nights. Its not that i wanted to cancel this trip but unfortunately due to covid this happened. David wanted to hear nothing, he cut me off when i tried to speak and raised his voice. So i called the customer centre that he gave me the number to saying that they can make the final decision. So i spoke to fenele, she was very helpful,she requested my banking details to which i sent them,only to be called back ny david saying no they cant refund me, fenele doesnt have a say over his say. But he just told me she does before that. I have the proof in my emails. I still havent received any refund or a call back from oceanic. They shoild do themselves a favour and get a new manager
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