SN
Suzette N
Active since Mar 2021
4
Reviews
0
Industries
Reviews
4 reviews24 months ago
NO PROBLEM WITH CUSTOMER SERVICE BECAUSE THERE IS NONE!!
Oh, where do I even start with Zoho? Well, let's just say my relationship with them went from blissful ignorance to sheer frustration in just over a year. You see, I used to think Zoho was the bee's knees because, hey, who needs customer service when everything's peachy, right? Wrong. So, on the fateful day of May 2nd, I dared to disturb the sacred silence by reaching out to them about an access issue. And here we are on May 6th, still twiddling our thumbs in frustration because apparently, providing real assistance is just too much to ask for. Oh, but fear not, dear customer, for they've generously bombarded me with automated emails, filled to the brim with oh-so-helpful suggestions. How delightful. But wait, there's more! Despite my valiant efforts in the realm of telephonic messages and follow-up emails (which, by the way, seem to vanish into the abyss), I've been graced with daily reminders that my credit card is on the brink of expiration. Because, you know, heaven forbid my billing fails to go through in September when the almighty yearly payment is due. How considerate of them to remind me of my impending financial doom while conveniently ignoring my pleas for help. Oh, but it gets better. I've been out of the office for two whole months, and all I want is to regain access to my profile and start catching up. But alas, it seems easier to find a unicorn riding a rainbow than to get Zoho to sort out a simple access issue. So, here's to hoping, praying, sacrificing a goat—whatever it takes—for a glimmer of hope that I might regain access before the dreaded September deadline. But hey, who needs renewal anyway? Certainly not me. So long, Zoho, it's been a rollercoaster of disappointment.
0 replies
27 months ago
Friendly and Efficient Service
Friendly efficient service. Rates are on par. Vehicle in prestine condition.
58 replies
61 months ago
Pathetic service from "Specialist Case Manager" at "customer Value Management"
After previous review I received an e-mail from ABSA with the promise that the customer care consultant will get back to me by close of business 31 March 2021. On closer investigation it seems like an automated response from Daphney Le Grange who is a "Specialist Case Manager" at the "Customer Value Management" department. I do have to give them 10 out of 10 for using excellent CRM software as that is the only thing about their customer care that seems to work. Needless to say nobody came back to me with regards to my query. Then again I can't complain about the customer service as their was not customer service.
106 replies
62 months ago
ABSA VEHICLE FINANCE
Pathetic service. Gave me wrong settlement amount. Told me my account was at legal. I sent an e-mail to customer service with the whole story and all I received in return was a letter to tell me I still owe R1040.61 and need to pay that. NOTHING about my complaint with regards to the wrong settlement given OR the way I was treated.
53 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)