Active since Apr 2021
Flippen rip-off . Had such good service with my first purchase. Seems like they only win your trust thereafter they rip you off. Ordered a mouthpiece from a seller in Italy in December 2021. I am still awaiting the arrival of my package. Contacted the seller, he/she responded promptly with evidence from the Poste Italiane. However after the seller filed a formal complaint against the Poste Italiane , the case was closed with no refund to me who is the buyer obviously. Seems like the seller was aware that the package wasn't covered under the Ebay Money Back Guarantee hence he/she laid the formal complaint knowing what the outcome would be. This is utter bulls..... as I didn't even request the seller to file a complaint, I just requested regular updates wrt the shipping of my package only. After eBay informed me that the case is now closed, BOOOM! No more responses on my emails to the seller, just as I expected. R1500 down the drain. Be careful buyers, ensure that you purchase items that is covered under the eBay Moneyback Guarantee.
Excellent service. Received both parcels within 2 weeks from the date of purchase. Regular updates on the tracking system and parcels delivered to your door.
Excellent service. Received my package on the estimated date. Just had to collect from the nearest Post Office.
Paid for an order(interface inc. courier fee) and cancelled the order, after being told they're out of stock(Informing me only after i paid for the item). I requested a refund. These employees have been taking be from pillar to post for 1 full month now regarding my refund. Apparently the CEO are the only person authorized to process return payments. I have been calling and emailing non stop, seems like their phone lines are down now and they have also stopped replying to my emails. Please do not buy from them!
Hi. I urge you to not buy from Audiomart. I am experiencing an horrendous time with this online store. I purchased an Interface from them on 01 March 2021. I normally do follow ups on shipping progress every 2nd day. I spoke to them on 03 March 2021, they only then told me they first have to check whether they have actual stock of the item in their warehouse. I then went on to read the reviews. I immediately cancelled my order. Then my bumpy road started... I did a follow up regarding the refund, I was advised to provide banking details and the matter was escalated to the relevant accounts person and that refunds take between 7-15 working days to be finalized. After respecting their policy i again did a follow up after 15 working days, they just told me that they will chase up with accounts again! Only then was I advised that the matter was escalated to the manager who then advised that the refund request has been sent to the CEO for the payment authorization. It is now almost 30 days later and I am yet to receive my money! Is their any person who can assist me to get my refund finalized in a civilized manner please? I am so frustrated. Have never been receiving such ultra poor client service. ( I didn't mention names in respect to the employees)
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