Njabulo N

Broad day light ******* by Kia Pinetown

My name is Njabulo Ntombela, ID 850111 5722 08 3. I kindly request your intervention and assistance in the matter tabled below. I bought a reliable car, Kia Sportage 2.4 AWD in 2017 and had manufacturer’s warranty that expired in year 2021. I also had extended warranty that I also got from Kia, powered by M-sure that is due to expire end of year 2023. On Saturday 03 July 2022 my car had engine failure. It was towed to Kia Pinetown for repairs under warranty. Kia diagnosed the car and had me liable for a diagnostic fee of R800. They told me that this amount will be discounted on the repair total if the car is repaired by them. After their diagnosis, they found that the engine is not turning. They put through a claim to M-sure for a new engine. M-Sure then further required my service book, quotation for repairs and Engineer’s report from Kia Pinetown. Kia Pinetown made me pay another hefty amount for engine stripping by a qualified engineer which was R4300.00 and said that only after this payment were they going to be able to give a quote to M-Sure of what needs to be repaired. They told me that this amount will be claimed from M-Sure and refunded back to me because Kia cannot risk paying the engineer for stripping if they do not know if my claim would be approved or not. The claim dragged and I was sent from pillar to post and I eventually had my car repaired with a new short block. I got my car from Kia Pinetown on 30 December 2022 and I had the car re-registered on 12 April 2023 after the disk had expired in January using my own funds, but that is beside the point. The claim to have the car repaired was approved and the invoice sent through to M-Sure. All these funds were paid to Kia Pinetown by M-Sure. 1. The R800 that I paid for diagnosing the car was not discounted in the invoice as per promise made to me by Ms Linda Ramouthar, service advisor at Kia Pinetown. Hence, I would like to have it back. 2. The engineer’s fee was claimed from M-Sure but was not returned to the person that paid for it initially. The promise made by Linda was not honored and I was ******, intentionally. I raised these issued as I made an attempt to claim the funds due to me (R800 + R4300), but management at Kia Pinetown does not take me seriously. They hide behind the fact that their ex employee Linda is no longer working for them, which is a reason not good enough for a customer not to get refunded what is rightfully theirs. I hereby request for your intervention in this matter because I feel that I am being ****** deliberately and taken advantage of. My rights as a paying customer are being violated. My calls are never returned, and my emails are never answered regarding this matter. Hope that the indecent conduct by Kia Pinetown can be fairly reviewed and justice be served. Kia Pinetown service department can be contacted on 031 000 1383 or email, talial@kia.co.za Regards Njabulo Ntombela, a not so happy Kia client.