Yatesh N

Horrible Service - Would not recommend

Terrible service, a disappointment, and a bad example of how small business is run. I do my best to support local businesses and am fairly flexible with their services, but this experience has been so unpleasant. 16 Mar 2021 - I placed and paid for my order of a jacket (they were very persistent about this being done timeously) they advised that I would receive my jacket within 7 days.23 Mar 2021 - I followed up - no response. 24 Mar 2021 - They responded stating that they need an extra day because the public holiday threw them off and their car would not start resulting in them losing a day of production. I obliged. 30 Mar 2021 - I followed up again. They replied to say that it will be done this week and they would message me when done. 01 Apr 2021 - I received a message saying that the owner's dad is unwell and it was her son's confirmation that week and she was so busy and that she would get it completed over the weekend. I empathized. 03 Apr 2021 - I received a voice note saying that her supplier is out of stock, they only have XS and S AND that they have new increased prices that kicked in on April 01st and how she does not want to compromise on quality. I replied at this point asking for a refund. She did not reply. 06 Apr 2021 - I followed up again and attached their invoice, they did not reply. 07 Apr 2021 - I followed up with the assistant who said that I could only get my refund in the next 2 weeks. I asked that it happen this week as I have been waiting long enough, the owner then contacted me saying that she already advised that the supplier is out of stock, telling me she does not have the money now and I will have to wait as some material has already been purchased I did advise her that the public should be made aware of her poor service, she then told me that her lawyers will be contacting me as my complaint on social media goes against consumer act standards and that she will sue me. My statements above are all correct and I have the screenshots and voice notes to back this up.