Marileth N

2 bad experience from Bernina

I am very disappointed in the service of Bernina. About 9 years ago I have bought my first sewing machine. "I told myself I will only buy the Bernina type of machines. I grew up with Bernina and Bernette and in school I work on the machines. I convinced my husband to buy one. My first machine I bought in Carletonville. I can't remember what machine it was. But after my second piece of work the machine give me tension problems. I went back to the store and the lady took it in for a services. It come back and after a while it start again. (I don't do many needle work only to shorten my trousers) Then machine start again. At the end I did sold it to a second hand shop. Then my husband bought me the London 5 and Bernina overlocker. I was so impressed. I will never buy any other brands. But only to my first service of the machine. The lady said she don't have a technician at the moment she will take it to head office. I ask for her and she wrote it on the invoice. The needle threader is broken we need to replace it and when I work on thick material I struggle with the tension. I thought it was correct. But at the end after 3 month that I have started a sewing lesson. The needle threader was not working. That was the first time I have open machine after the service. Then the lady released that the button lever is stuck and her husband that service Brother and Paff machines correct it. And for the first time I started to work on Thick material and the same problem with the tension is back. I will never take my machines again to a Bernina shop. I will also not recommend someone to buy a machine. It is now my 2nd bad experience. I don't have the invoice any more. So I don't have a feet to stand on. But I just want South Africa to know about the Machines. Try some others before you buy.