JS
Johan S
Active since Aug 2009
27
Reviews
0
Industries
Reviews
27 reviews1 month ago
Bad management Loftus Virgin Active
It happened again, although I complained recently about what has become a pattern at Virgin Active Loftus - no sms notification of a game and permission to use another Virgin Active. The manager doesn’t seem to care about her members at all. No apologies from her, no correction of the unacceptable service. Since this now occurs regularly with no indication that the Loftus Virgin manager cares, I suggest that Virgin allows disgusted members to transfer their membership to another branch at no cost.
0 replies
2 months ago
Utterly rude manager
Tops Spar Silverton worst Spar I have ever been to with most rude manager imaginable. Raised a concern with the manager about service. His response: no engagement, simply rudely waving and telling me goodbye! Spars are generally user friendly, so this one with its rude manager seems to be the exception. Advice: AVOID! Rather go to a Spar where clients are respected.
0 replies
3 months ago
Shocking non-service from Old Mutual Rewards
I am terribly disappointed by the non-service from OM Rewards. On 14 Nov 2025 I informed OM Rewards that I was not able to use my OM rewards voucher that I had activated on 13 Nov 2025 to book flights. I kept receiving a message that the voucher was not valid. I requested assistance. Since I received no feedback, I followed up a week later by email on 20 Nov 2025. Zachary Rhoda of OM Rewards informed me on 21 Nov 2025 that he had logged a request to reinstate my voucher and would give me feedback as soon as he received it. Since I had no feedback for a month again, I followed up by email on 19 Dec 2025 and requested feedback. Again NO reply, My conclusion is that OM Rewards does not care for their customers. It confirms the advice of two financial advisors who independently advised me before this experience NOT to buy retirement annuities from OM since it is an administrative nightmare. This latest experience confirms their advice. Rather take away my investment with OM, and deal with other institutions as my retirement comes up in a year.
56 replies
4 months ago
Bad service at Engen Watermeyer in Pretoria
On Thursday 18 Dec 2025 I complained about the bad behaviour and attitude of a petrol attendant to the manager at Engen Watermeyer. The manager told me that others were complaining about the same attendant and that the owner of Engen Watermeyer would call me back. After 5 days no call. Customer service seems not to be a priority here. After many years of loyal support, it is time to fill up elsewhere.
53 replies
5 months ago
Another complaint about disappointing service from Al Capone Menlyn
I am disappointed with the client sercive at Al Capone Menlyn. Since they didn’t have my Camper shoe size when I visited 12 days ago on 16 Nov, they ordered from Palazzo Pitti in Johannesburg who confirmed that they had it. Al Capone Menlyn told me it should be here by Wed 19 Nov. Having heard nothing from them, I contacted tgem a week ago on 20 Nov. They told me it should be here by Monday morning 24 Nov. It is now Thursday 27 Nov, and I have again not heard from them. I followed up now and they told me they did not have my size in the store and was busy with their Black Friday specials. I note that two other clients complained about similar bad experiences at Al Capone Menlyn. I add herr my disappointment in Al Capone Menlyn’s service
0 replies
8 months ago
No coffees on Coffee and Cream Menu and ufriendly treatment
At OR Tambo airpiort, Coffee and Cream in spite of their nane has no coffees on their menu! When I asked the waiter about the coffees, he showed me the options on a small phone screen, but no prices given. Had to ask him the prices. Mentioned to him that it would be helpful to have the coffees with the prices on the menu, to which he in an abrupt way rep**** he was only working here. Had quite an unfriendly reception and decided to leave.
0 replies
9 months ago
Watery and lukewarm Illy Coffee at Fournos the Grove
Ordered an Illy Coffee. It was watery and lukewarm. What a disgrace. I hope Illy will take note that their brand is done a serious dishonout at the Grove Mall. I note other customers too complaining about the coffee at Fournos the Grove.
0 replies
18 months ago
Humiliating treatment by Loftus Lupa manager
I arrived at Lupa Loftus Monday around 19:30 pm. I was approached by the manager Sindiso. Since the Monday special of Pizza with beer was not advertised at the entrance, I asked him whether it was still on. He told me that it is not advertised since it would end soon, but that he could still do me a favour to arrange it for me. I was surprised, since it differed from the info at Lynnwood Lynnwood. I called the latter then, and they confirmed that it is always on there. The next move from Sindiso was then to accuse me rudely of still having an outstanding bill. This goes back to a visit about a month ago, when I waited for about an hour for a pizza that arrived cold. I got another pizza with wine, but when I wanted to pay with my virtual card, my phone's battery was flat. Since they did not have a charger for my iphone, I said I would fetch my credit card in my car and the waiter could go with me. The waiter told me the meal was on the house, and assured me he would not have to pay the bill of about R 127. After that incident, I visited a week or two later again for the special. and told Sindiso that I appreciated the previous gesture, but was afraid that the waiter would have paid. Sindiso told me that the waiter would have paid. When he humiliated me tonight, after it became clear that he had given me the wrong info contradicting the info from Lynnwood Lupa, he told me that I after all still had an unpaid bill. I told him he could check on their cameras, who was serving me at the initial incident, to which he did not reply. I asked to speak to the owner, but he said it was not allowed. He then called someone, or pretended to call someone - he said it was his general manager, but would not allow me to speak to the person. With this humiliating treatment I would not recommend Lupa Loftus to anyone.
0 replies
18 months ago
humiliating treatment by manager at Lupa Loftus
I arrived at Lupa Loftus Monday around 19:30 pm. I was approached by the manager Sindiso. Since the Monday special of Pizza with beer was not advertised at the entrance, I asked him whether it was still on. He told me that it is not advertised since it would end soon, but that he could still do me a favour to arrange it for me. I was surprised, since it differed from the info at Lynnwood Lupa. I called the latter then, and they confirmed that it is always on there. The next move from Sindiso was then to accuse me rudely of still having an outstanding bill. This goes back to a visit about a month ago, when I waited for about an hour for a pizza that arrived cold. I got another pizza with wine, but when I wanted to pay with my virtual card, my phone's battery was flat. Since they did not have a charger for my iphone, I said I would fetch my credit card in my car and the waiter could go with me. The waiter told me the meal was on the house, and assured me he would not have to pay the bill of R 129. After that incident, I visited a week or two later again for the special. and told Sindiso that I appreciated the previous gesture, but was afraid that the waiter would have paid. Sindiso told me that the waiter would have paid. When he humiliated me tonight, after it became clear that he had given me the wrong info contradicting the info from Lynnwood Lupa, he told me threateningly that I after all still had an unpaid bill. I told him he could check on their cameras, who was serving me at the initial incident, to which he did not reply. I asked to speak to the owner, but he said it was not allowed. He then phoned someone, or pretended to phone someone - he said it was his general manager, but would not allow me to speak to the person. With this humiliating treatment I would not recommend Lupa Loftus to anyone.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (3.7037037037037037%)
3 Star
0 (0%)
2 Star
7 (25.925925925925927%)
1 Star
19 (70.37037037037037%)