AC
Al Capone
Unclaimed Business
AC
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Al Capone
Al Capone has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Al Capone across 10 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJS
Johan S
1 reviews | Active since Jan 2020
27 Nov 2025, 08:33
Another complaint about disappointing service from Al Capone Menlyn
I am disappointed with the client sercive at Al Capone Menlyn. Since they didn’t have my Camper shoe size when I visited 12 days ago on 16 Nov, they ordered from Palazzo Pitti in Johannesburg who confirmed that they had it. Al Capone Menlyn told me it should be here by Wed 19 Nov. Having heard nothing from them, I contacted tgem a week ago on 20 Nov. They told me it should be here by Monday morning 24 Nov. It is now Thursday 27 Nov, and I have again not heard from them. I followed up now and they told me they did not have my size in the store and was busy with their Black Friday specials. I note that two other clients complained about similar bad experiences at Al Capone Menlyn. I add herr my disappointment in Al Capone Menlyn’s service
Helpful (0)
|Replies (0)JS
Johan S
1 reviews | Active since Jan 2020
27 Nov 2025, 08:33
Another complaint about disappointing service from Al Capone Menlyn
I am disappointed with the client sercive at Al Capone Menlyn. Since they didn’t have my Camper shoe size when I visited 12 days ago on 16 Nov, they ordered from Palazzo Pitti in Johannesburg who confirmed that they had it. Al Capone Menlyn told me it should be here by Wed 19 Nov. Having heard nothing from them, I contacted tgem a week ago on 20 Nov. They told me it should be here by Monday morning 24 Nov. It is now Thursday 27 Nov, and I have again not heard from them. I followed up now and they told me they did not have my size in the store and was busy with their Black Friday specials. I note that two other clients complained about similar bad experiences at Al Capone Menlyn. I add herr my disappointment in Al Capone Menlyn’s service
0
Replies (0)WR
Wesley R
1 reviews | Active since Jan 2020
4 Sept 2025, 15:47
Socks not delivered
Ordered 3 items online 2 t-shirts and socks, received my order on two different deliveries but the socks was not delivered sent a email to info@alcaponepremium.co.za still no response called the number on the site no response
Helpful (0)
|Replies (0)WR
Wesley R
1 reviews | Active since Jan 2020
4 Sept 2025, 15:47
Socks not delivered
Ordered 3 items online 2 t-shirts and socks, received my order on two different deliveries but the socks was not delivered sent a email to info@alcaponepremium.co.za still no response called the number on the site no response
0
Replies (0)aK
andrew K
1 reviews | Active since Jan 2020
7 Apr 2025, 16:10
Bad Customer service
1st encounter : I purchased a pair of sneaker on their online store and was told 2days after the order that the shoe size was actually finished a year ago there were delays to update their online portal/services – I accepted the inconvenience and let it slide although I have suffered charges for the whole odeal which the store did not bother to reimburse and it took them at least 6 working days for the refund which is out their set turn around time. 2nd encounter : I bought a t shirt again on their online portal in the same month of March and the T shirt size was big I drove to their Sandton store and I was told I need to drive to mall of Africa to do the exchange, upon arrival at mall of Africa I was told sizes where finished. This time again I was inconvenienced by their website and I wasted my petrol money for traveling to both their stores named above. The store had no courtesy to make things right after wasting my bank charges and petrol on multiple occasions. 3rd encounter : Been trying to following about my refund instead my messages are read and ignored.
Helpful (0)
|Replies (0)aK
andrew K
1 reviews | Active since Jan 2020
7 Apr 2025, 16:10
Bad Customer service
1st encounter : I purchased a pair of sneaker on their online store and was told 2days after the order that the shoe size was actually finished a year ago there were delays to update their online portal/services – I accepted the inconvenience and let it slide although I have suffered charges for the whole odeal which the store did not bother to reimburse and it took them at least 6 working days for the refund which is out their set turn around time. 2nd encounter : I bought a t shirt again on their online portal in the same month of March and the T shirt size was big I drove to their Sandton store and I was told I need to drive to mall of Africa to do the exchange, upon arrival at mall of Africa I was told sizes where finished. This time again I was inconvenienced by their website and I wasted my petrol money for traveling to both their stores named above. The store had no courtesy to make things right after wasting my bank charges and petrol on multiple occasions. 3rd encounter : Been trying to following about my refund instead my messages are read and ignored.
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Replies (0)sZ
sandile Z
1 reviews | Active since Jan 2020
29 Dec 2024, 08:23
Bad Customer service
Bought something online it was not delivered for day when I asked they told me they dont have the item they sorry they will refund me after that waited 7 days for my refund when I asked was the refund done they sorry again I must wajt 5 to 10 days for my refund baddest customer service ever🤞🏼🚮
Helpful (0)
|Replies (0)sZ
sandile Z
1 reviews | Active since Jan 2020
29 Dec 2024, 08:23
Bad Customer service
Bought something online it was not delivered for day when I asked they told me they dont have the item they sorry they will refund me after that waited 7 days for my refund when I asked was the refund done they sorry again I must wajt 5 to 10 days for my refund baddest customer service ever🤞🏼🚮
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Replies (0)AJ
Ashley J
1 reviews | Active since Jan 2020
30 Jul 2024, 11:45
Great!!!
I recently bought Karl Lagerfeld Sun Trekka sandals for my partners birthday and received my order today through Courier Guy fast and effective online purchasing with great correspondence till it was in my hands. Thank you. (PS: I purchased through PayJustNow) Happy Client ☺
Helpful (0)
|Replies (0)AJ
Ashley J
1 reviews | Active since Jan 2020
30 Jul 2024, 11:45
Great!!!
I recently bought Karl Lagerfeld Sun Trekka sandals for my partners birthday and received my order today through Courier Guy fast and effective online purchasing with great correspondence till it was in my hands. Thank you. (PS: I purchased through PayJustNow) Happy Client ☺
0
Replies (0)TM
Teboho M
1 reviews | Active since Jan 2020
3 Oct 2023, 16:20
Bad service by Al Copone Mall of Africa manager
I went to Al Capone Mall of Africa did a laybuy for a jacket now when I want to exchange it for something else I'm told their policy doesn't allow an exchange. Please assist because their manager keeps saying he's waiting for their head office to give him feed since it's been two weeks now waiting for feedback from their head office.
Helpful (0)
|Replies (0)TM
Teboho M
1 reviews | Active since Jan 2020
3 Oct 2023, 16:20
Bad service by Al Copone Mall of Africa manager
I went to Al Capone Mall of Africa did a laybuy for a jacket now when I want to exchange it for something else I'm told their policy doesn't allow an exchange. Please assist because their manager keeps saying he's waiting for their head office to give him feed since it's been two weeks now waiting for feedback from their head office.
0
Replies (0)AM
Andries M
1 reviews | Active since Jan 2020
6 Dec 2022, 09:05
Bad service
I've placed an order with AL Capone last week Tuesday till today, I am no getting my order and I've paid R150 for delivery fees, the courier guy can't get hold of the sender till today, I've now requested a refund on my order.
Helpful (0)
|Replies (0)AM
Andries M
1 reviews | Active since Jan 2020
6 Dec 2022, 09:05
Bad service
I've placed an order with AL Capone last week Tuesday till today, I am no getting my order and I've paid R150 for delivery fees, the courier guy can't get hold of the sender till today, I've now requested a refund on my order.
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Replies (0)AN