Active since Apr 2021
I bought an i20 hyndai on the 29/04/2024 which was going for R22000 before auction, i was given the sales lady by the name of Helen. I was then asked to pay another R5000 for police clearance of which i did and iwas sent paperwork that i had bought the car. The next day they called and told me another person is buying the same car for R32000 and i am going to be refunded within 30 days. Now when i am calling to check on my refund, they keep telling me that they are checking and will come back to me but nothing happens.
My name is Esme Nkosi, I have a complain with Alexander Forbes I have put through a claim in February this year claim no:M20977205 all documents have been sent through but still no response from them. Can anyone from Alexander Forbes please revert to me on what's taking so long with my claim or if there's anything that I need to send again for them to process the claim.