AV
Annette V
Active since Apr 2021
3
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3 reviews60 months ago
My unresolved claim with Compass Insure
I had a reply from Compass on my previous complaint They offered to review my claim without giving a contact person or email address to forward my policy number to. It now seems they only offered to review my claim to improve their general status as they have had numerous unsolved claims and very bad reviews overall. How can I be offered a lanfer leave without a final destination of dissolving this problem?? I still want to have the injustice that was done to me by Compass' contractor resolved!!! I had no say in their appointing this contractor and according to them he had no mandate to remove my roof tiles and now I am stuck with a leaking roof and gaping holes through my tiles!!! Thanks to Compass!!!!
53 replies
60 months ago
Reaction without contact details
I had a reply on my previous complaint Compass are willing to review my claim but they did not give a contact person or email address Annette Viljoen
0 replies
61 months ago
Propblens with claim at COmpass Insurance Company
Compass Insurance Company accepted my insurance for my property many years ago without any exclusions. At the end of March 2020 during a massive haelstorm the trusses in my roof collapsed because of the weight of the hael. They sent out an assessor who partially assessed the roof. Compass the appointed their own contractor who was given a mandate without my knowledge to only repair the ceiling. They then claimed that he was never given a mandate to repair the roof trusses without my knowledge. Compass claimed the roof deteriorated over years and it was not caused by a once off incident. However during the 17 years that we lived in the house, we never ever had any problems with our roof, leaks or our trusses. The contractor proceeded to remove the tiles, although Compass now claims it was not part of his mandate, and then contacted me to inform me that the assessor did not assess the front end of our patio area and there were trusses there that also needed repair. Compass refused to admit that the assessor neglected to assess the whole roof at his first visit, and I was forced to pay the balance directly to the contractor. In September 2020 during the first rain of the season, the roof leaked like a seive. Compass was contacted again, but now they refused to pay for repairs as they maintain the mandate for their appointed contractor was not to remove the tiles. Although they maintain that the repair of the trusses and removal of the roof tiles were not part of his mandate, photos taken of the inside of the roof, proofs that he attempted to fix the trusses with little planks in a wishy washy way. Still, nothing has been done to fix my trusses or roof properly. Compass has now after a lot of attempts from my broker paid to have the damaged ceilings repaired. This leaves me with a damaged roof first of all by the hael storm and secondly, additional damaged caused by their appointed contractor. I have also now claimed for loss of income as this is a rental property and the ceilings have to be removed. Compass now claims that they are not going honour this claim as they think when the ceilings are being removed the house is still habitable as there is a bathroom and a kitchen!! If I had a roof exclusion at the beginning of my insurance period with Compass, I would understand their refusal to address this claim properly, but no one ever came out to my house to inspect or assess my roof and house before they started to accept my montly payments. Now they claim my roof had a structural problem from the start. This is however not true. I have never had any problems until the hael storm in 2020.
53 replies
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