BR
Brendan R
Active since Apr 2021
2
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Reviews
2 reviews6 months ago
Extremely Disappointed in Dell Support — What Happened to the Dell I’ve Trusted for 20+ Years?
I’ve been dealing with Dell support on servers, storage, and workstations for over 20 years. Up until recently, their support was nothing short of impeccable — fast, professional, and dependable. But my recent experience has been beyond frustrating. We logged a case for a laptop with a faulty power supply socket, which wasn’t working properly. Even though the laptop is covered under Dell Pro Support, we were told this specific issue wasn’t covered because it was “compacted.” Fine — we went ahead and paid Dell to fix it anyway and scheduled a repair date with the technician. Two days later, Dell cancelled the order and told us to place a new one. So we did. Then Dell sent a new quote (actually cheaper than the first one), we approved it immediately, and Dell even confirmed everything. Then out of nowhere — they cancelled it again, claiming they couldn’t find proof of payment, even though our accounts department had already paid. At this point, we’ve wasted time, money, and effort — and the issue is still not resolved. If this is the direction Dell’s support is heading, I honestly have no choice but to start advising my clients to stop purchasing Dell hardware altogether. Dell, if anyone from your support or management team is reading this — please take a serious look at how your repair and warranty processes are being handled. The quality of service that once set Dell apart is rapidly disappearing.
0 replies
61 months ago
Discovery Bank stole R455 from my account
I have been with discovery bank since the inception. I was assuming that Discovery has a great medical aid service the bank will live up to the same level. On the the 2nd of April Discovery Bank stole R455 money that I needed to make it through the month this is apparently an annual payment for Discovery banking services. In the 3 years I have been with Discovery bank this is the first time they taken this money. Now to cancel my account appears to be impossible. I have no choice but to drive to Discovery offices and hopefully they will be able to assist.
53 replies
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