DO
Dell online
Unclaimed Business
DO
AI Review Summary
Based on recent customer reviews, Dell online is facing significant dissatisfaction, particularly around after-sales support and warranty handling. Customers consistently mention difficulties reaching live agents, with many frustrated by reliance on automated chat systems. A recurring theme is hardware failures shortly after purchase, including overheating, swollen batteries, faulty motherboards, and hinge defects. Several reviewers describe technicians arriving unprepared or failing to test repairs. While a minority highlight a user friendly website, competitive pricing, and efficient delivery, the dominant sentiment reflects eroded trust in a brand once known for dependable service.
Performance(last 12 months):
Trustindex Rating
2.4TrustIndex
2.4
Review Distribution
1.5|10 Reviews
Jul '25 - Jun '26
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 14:29
AI Assistant is unacceptable
I would strongly advise against buying a laptop from this company if you value after-sales support. I have been dealing with an ongoing issue for several months, and it is nearly impossible to get proper assistance. The company does not allow direct contact via phone or email — you are forced to go through their AI support system, which has been completely ineffective in resolving my issue. From the beginning, the laptop has had overheating problems. Only after a long delay did they send a technician (two weeks ago) to replace the fan as a possible fix. After that, I was informed that the motherboard also needed to be replaced. When the technician returned to replace the motherboard, he was clearly unfami**** with the system and had to ask for guidance throughout the process, which wasted even more of my time. Despite all of this, the laptop is still overheating, and there has been no meaningful resolution. I have spent a significant amount of money on this device, as well as countless hours trying to get it fixed, with no success. This has been an extremely frustrating and disappointing experience, and the lack of proper customer support is unacceptable.
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 14:29
AI Assistant is unacceptable
I would strongly advise against buying a laptop from this company if you value after-sales support. I have been dealing with an ongoing issue for several months, and it is nearly impossible to get proper assistance. The company does not allow direct contact via phone or email — you are forced to go through their AI support system, which has been completely ineffective in resolving my issue. From the beginning, the laptop has had overheating problems. Only after a long delay did they send a technician (two weeks ago) to replace the fan as a possible fix. After that, I was informed that the motherboard also needed to be replaced. When the technician returned to replace the motherboard, he was clearly unfami**** with the system and had to ask for guidance throughout the process, which wasted even more of my time. Despite all of this, the laptop is still overheating, and there has been no meaningful resolution. I have spent a significant amount of money on this device, as well as countless hours trying to get it fixed, with no success. This has been an extremely frustrating and disappointing experience, and the lack of proper customer support is unacceptable.
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Anonymous
1 reviews | Active since Jan 2020
23 Feb 2026, 08:07
REFUSAL TO ANSWER TO SWOLLEN BATTERY - MASSIVE SAFETY RISK
SWOLLEN BATTERY AFTER 14 MONTHS AFTER PURCHASE, R12000 laptop... all attempts to get help: Whatsapp chat, email, online contact us webpage, phone number - ZERO help.
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Anonymous
1 reviews | Active since Jan 2020
23 Feb 2026, 08:07
REFUSAL TO ANSWER TO SWOLLEN BATTERY - MASSIVE SAFETY RISK
SWOLLEN BATTERY AFTER 14 MONTHS AFTER PURCHASE, R12000 laptop... all attempts to get help: Whatsapp chat, email, online contact us webpage, phone number - ZERO help.
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Anonymous
1 reviews | Active since Jan 2020
23 Dec 2025, 10:08
New laptop turned to be refurbished
I bought a new Dell for R14999 on the 2nd December 2025. 7 days later the laptop aircon is heavy and making noise. When pressing a shift key and " it doesnt work the first time you need to do it agian then it makes it double. When you touch the side cover of the screen is cracking like it was not put together correctly . The mouse control on the eft is loose. I then called Dell support the guy I spoke to said its a DOA meaning dead on delivery. He called me to call support. I did do that and am guy sat on the phone with ne trying to sort out this problem for 3hrs mind you I am a consultant I grt paid for hrs. The guy couldnt fix it. I sent the message to the guy who advised it was DOA. Subsequently I keep getting messages from the whats app asking me.what is the problem I think its automated. 3 days later after I spoke to a technician who failed to fix the issue another tech guy called told me he will bring the parts. Imagine a new laptop that needs parts. I believe they sold me a refurbished laptop. I need to go to ombudsman fight for my money. I bought this thinking its a icore 7 and its slow too. So Dell take me for a fool seriously.
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Anonymous
1 reviews | Active since Jan 2020
23 Dec 2025, 10:08
New laptop turned to be refurbished
I bought a new Dell for R14999 on the 2nd December 2025. 7 days later the laptop aircon is heavy and making noise. When pressing a shift key and " it doesnt work the first time you need to do it agian then it makes it double. When you touch the side cover of the screen is cracking like it was not put together correctly . The mouse control on the eft is loose. I then called Dell support the guy I spoke to said its a DOA meaning dead on delivery. He called me to call support. I did do that and am guy sat on the phone with ne trying to sort out this problem for 3hrs mind you I am a consultant I grt paid for hrs. The guy couldnt fix it. I sent the message to the guy who advised it was DOA. Subsequently I keep getting messages from the whats app asking me.what is the problem I think its automated. 3 days later after I spoke to a technician who failed to fix the issue another tech guy called told me he will bring the parts. Imagine a new laptop that needs parts. I believe they sold me a refurbished laptop. I need to go to ombudsman fight for my money. I bought this thinking its a icore 7 and its slow too. So Dell take me for a fool seriously.
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Anonymous
1 reviews | Active since Jan 2020
8 Dec 2025, 12:00
Dell Pathetic/*********** support online service. Is it time to move to another brand?
Im writing this after 2 weeks of back and fourth with Dell. After submitted a repair request service online, Dell sent a technician to do the repair. He then asks me to meet him at Mcdonalds as he does not feel comfortable to meet in our area, which i agree to. He then replaces the motherboard of the computer (which takes about 10 minutes), but does not test it, to see if there is power on the computer. He then closes the case with Dell as resolved. I get home and test it, only to find that the computer is completely dead. I contact Dell and up until today im still waiting to get it repaired.
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Anonymous
1 reviews | Active since Jan 2020
8 Dec 2025, 12:00
Dell Pathetic/*********** support online service. Is it time to move to another brand?
Im writing this after 2 weeks of back and fourth with Dell. After submitted a repair request service online, Dell sent a technician to do the repair. He then asks me to meet him at Mcdonalds as he does not feel comfortable to meet in our area, which i agree to. He then replaces the motherboard of the computer (which takes about 10 minutes), but does not test it, to see if there is power on the computer. He then closes the case with Dell as resolved. I get home and test it, only to find that the computer is completely dead. I contact Dell and up until today im still waiting to get it repaired.
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Anonymous
1 reviews | Active since Jan 2020
7 Oct 2025, 08:28
Extremely Disappointed in Dell Support — What Happened to the Dell I’ve Trusted for 20+ Years?
I’ve been dealing with Dell support on servers, storage, and workstations for over 20 years. Up until recently, their support was nothing short of impeccable — fast, professional, and dependable. But my recent experience has been beyond frustrating. We logged a case for a laptop with a faulty power supply socket, which wasn’t working properly. Even though the laptop is covered under Dell Pro Support, we were told this specific issue wasn’t covered because it was “compacted.” Fine — we went ahead and paid Dell to fix it anyway and scheduled a repair date with the technician. Two days later, Dell cancelled the order and told us to place a new one. So we did. Then Dell sent a new quote (actually cheaper than the first one), we approved it immediately, and Dell even confirmed everything. Then out of nowhere — they cancelled it again, claiming they couldn’t find proof of payment, even though our accounts department had already paid. At this point, we’ve wasted time, money, and effort — and the issue is still not resolved. If this is the direction Dell’s support is heading, I honestly have no choice but to start advising my clients to stop purchasing Dell hardware altogether. Dell, if anyone from your support or management team is reading this — please take a serious look at how your repair and warranty processes are being handled. The quality of service that once set Dell apart is rapidly disappearing.
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Anonymous
1 reviews | Active since Jan 2020
7 Oct 2025, 08:28
Extremely Disappointed in Dell Support — What Happened to the Dell I’ve Trusted for 20+ Years?
I’ve been dealing with Dell support on servers, storage, and workstations for over 20 years. Up until recently, their support was nothing short of impeccable — fast, professional, and dependable. But my recent experience has been beyond frustrating. We logged a case for a laptop with a faulty power supply socket, which wasn’t working properly. Even though the laptop is covered under Dell Pro Support, we were told this specific issue wasn’t covered because it was “compacted.” Fine — we went ahead and paid Dell to fix it anyway and scheduled a repair date with the technician. Two days later, Dell cancelled the order and told us to place a new one. So we did. Then Dell sent a new quote (actually cheaper than the first one), we approved it immediately, and Dell even confirmed everything. Then out of nowhere — they cancelled it again, claiming they couldn’t find proof of payment, even though our accounts department had already paid. At this point, we’ve wasted time, money, and effort — and the issue is still not resolved. If this is the direction Dell’s support is heading, I honestly have no choice but to start advising my clients to stop purchasing Dell hardware altogether. Dell, if anyone from your support or management team is reading this — please take a serious look at how your repair and warranty processes are being handled. The quality of service that once set Dell apart is rapidly disappearing.
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Anonymous
1 reviews | Active since Jan 2020
1 Oct 2025, 09:23
DELL - Worst support ever
I had the worst experience with an expensive monitor I purchased. The rear cover was loose when I opened packaging, I took a photo (dated on the day of delivery) and popped the cover back in - thinking nothing. 2 weeks later I moved the monitor to plug in another hdmi cable and noticed the cover plate for the stand is damaged and a ***** was missing. I only requested a new cover plate & the missing ***** as the monitors works well. Contacted Dell and after 3 weeks of back & forth they said I "intentionally" damaged the item and that my claim is rejected because I only reported it 2 weeks later, despite me sending them dated pics of the loose rear cover of the monitor. WORST service I have received from an internationally reputable brand. Stay Away - will never purchase from them again
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Anonymous
1 reviews | Active since Jan 2020
1 Oct 2025, 09:23
DELL - Worst support ever
I had the worst experience with an expensive monitor I purchased. The rear cover was loose when I opened packaging, I took a photo (dated on the day of delivery) and popped the cover back in - thinking nothing. 2 weeks later I moved the monitor to plug in another hdmi cable and noticed the cover plate for the stand is damaged and a ***** was missing. I only requested a new cover plate & the missing ***** as the monitors works well. Contacted Dell and after 3 weeks of back & forth they said I "intentionally" damaged the item and that my claim is rejected because I only reported it 2 weeks later, despite me sending them dated pics of the loose rear cover of the monitor. WORST service I have received from an internationally reputable brand. Stay Away - will never purchase from them again
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Anonymous
1 reviews | Active since Jan 2020
25 Sept 2025, 11:37
Dell Laptops are sold with known design defects
I bought a Dell Inspiron 14 5410 2-in1 machine from Incredible Connection (IC) and a quick Google Search shows this is a flawed design. The hinges failed and the screen is ruined and it seems to be a know issue from as far back as 2021 (https://www.dell.com/community/en/conversations/inspiron/inspiron-14-5410-2-in-1-hinge-issues/647fa01ef4ccf8a8de5136f7). I am unable to contact the Dell support center since the machine is out of warranty, even though the warranty displayed is a year older than the machine I bought. How did IC sell me a machine with a year of the warranty already up and how come Dell is not willing to accept warranty updates or even reachable through the Dell interfaces on the machine? As a small business owner, if this is the way Dell deals with business, it's not worth using their products.
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Anonymous
1 reviews | Active since Jan 2020
25 Sept 2025, 11:37
Dell Laptops are sold with known design defects
I bought a Dell Inspiron 14 5410 2-in1 machine from Incredible Connection (IC) and a quick Google Search shows this is a flawed design. The hinges failed and the screen is ruined and it seems to be a know issue from as far back as 2021 (https://www.dell.com/community/en/conversations/inspiron/inspiron-14-5410-2-in-1-hinge-issues/647fa01ef4ccf8a8de5136f7). I am unable to contact the Dell support center since the machine is out of warranty, even though the warranty displayed is a year older than the machine I bought. How did IC sell me a machine with a year of the warranty already up and how come Dell is not willing to accept warranty updates or even reachable through the Dell interfaces on the machine? As a small business owner, if this is the way Dell deals with business, it's not worth using their products.
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