EJ
Evert J
Active since Mar 2024
2
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2 reviews7 months ago
Dell Laptops are sold with known design defects
I bought a Dell Inspiron 14 5410 2-in1 machine from Incredible Connection (IC) and a quick Google Search shows this is a flawed design. The hinges failed and the screen is ruined and it seems to be a know issue from as far back as 2021 (https://www.dell.com/community/en/conversations/inspiron/inspiron-14-5410-2-in-1-hinge-issues/647fa01ef4ccf8a8de5136f7). I am unable to contact the Dell support center since the machine is out of warranty, even though the warranty displayed is a year older than the machine I bought. How did IC sell me a machine with a year of the warranty already up and how come Dell is not willing to accept warranty updates or even reachable through the Dell interfaces on the machine? As a small business owner, if this is the way Dell deals with business, it's not worth using their products.
0 replies
25 months ago
DSTV reconnection saga
I paid my account earlier in the month via EFT, got the reference on the POP wrong and have now had to phone DSTV 7 times. They connect me for three days, then disconnect. I phone, the person on the other side confirms the proof of payment and states that finance have actioned the POP to be allocated to my account just for it to be disconnected again after three days. The last two assured me it will not happen again but tonight my account now states an even higher reconnection fee (it increaes every time this happens) and the stream account is not available. I disconnected DSTV in 2012 and now I am regretting purchasing this decoder!
112 replies
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