AM
Andile M
Active since Apr 2021
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
Terrible experience with this Bank
First thing, I had a Vehicle finance with them, which was written off by my insurance on the 21st of March, the claim was authorised on the 24th of March and the insurance paid the balance on the same day(I was told it was gonna take 4 working days for everything to be finalised between institutions)on the same day the insurance paid, the account was removed from my profile, the insurance had paid the full balance, so I had to no shortfall, which made me believe that every was closed on the account. I confirmed with the insurance as well, the did release the funds. To my surprise, on the 1st of April, Standard bank debited my account again for VAF, which took my account into to the negative balance, I had not deposited money to the cheque account because I wasn’t expecting the debit hence the account was closed and paid off by insurance and I don’t trust their security lately. I enquired with their banker about this debit, she **** that there is an automatic refund system and I was going to get my money after 21 days, the days passed and then today, I called and enquired about the refund and only to find that there’s no refund coming, the guy who was on call today said, I’m supposed to go a different department(insurance department and enquire there, something the previous banker didn’t mention) and when he transferred me over to that department, he just took me back to the main options, this is after 40+ minutes on being in the call with them, super unprofessional and time wasting, I tried another banker again and she told me that I need to email a different department instead, what’s an utter chaos and clown show, the matter hasn’t been resolved, as I need to go to their branches now, and the other thing, their private bankers are utterly useless and waste of money. Second thing, when they debited my account *******ly, it took my account balance to negative and then they immediately charged me R675 in honouring fees, first thing I don’t have an overdraft facility with them and when I enquired with that banker on the 1st she just said, they decided that I was a suitable customer to qualify for this, without consulting me and when I seek refund they say, they can’t help me I need to go to the branch. Unbelievable! So I wouldn’t recommend this bank, your money is never safe, I have had to replace my cards 5 times in the last 7 months because there’s always a security breach in my accounts, even though I only use virtual cards for online transactions. I have been with them since 2014, the end user experience for me has progressively gotten worse
5 replies
12 months ago
Disc Insure are BULLIES and Don't care about their clients
laim 3641909 I had an incident where I was visiting someone, I was hit by the gate as I was driving in, what they said that the gate motor failed and this place is in a slope, what happened is that the gate I opened fully and as I was driving it started closing so I had to speed forward to avoid being hit by the gate and unfortunately, there was a massive speed hump in front of the gate, so I hit it hard and the gate still hit my car on the R rear wheel and door, the car had a puncture, bent rim, scratched door and it started to drive wobbly especially on the front side where the impact of the speed bump was. Claim Process I accessed the damaged and had the tyre re inflated, and then I called Discovery for the claim process, Shannon answered and arranged for me to bring the car in for Net assess, which I did and the claim was approved and they even arranged they own service provider to carry out the repairs, Proline Autobody Wynberg, that's where everything went south. Repair firstly they didn't bother assess the car themselves, they just poorly fixed the visibly damage and called me after 3 days to say the car was ready for collection, when I got the car the car wasn't ready it was missing a side skit, they said I can bring it back after 4 days the missing part will be ready. So I took it and drove it for less than 500m to park it off and I brought it back after 4 days, another 500m drive, they fitted the missing piece. After that, I took the car for a serious test drive, it was driving horrible, jerky and wobbly on speeds around 100km/h, it was just unsafe to drive. Relook After that I complained to the insurance that, I’m not happy with the repair work, they said I must take the car back to Proline, which I did and they just said it’s “Wear and Tear” damage, which goes against what they said earlier about the suspension being fine. Second Opinion I took the car to a different workshop that is not affiliated with Discovery and they picked the poor work that Proline did, after informing Discovery, they sent another Net assess agent after 2 months, after he assessed the car, he ordered for a mechanical expert to come and assess, and he came after some time, he did his assessment. The mechanical expert concluded that the car had another incident that was not reported because the car had driven some kilometers from November, that is where he based his conclusion. The whole thing was ridiculous, the incident happened in the very beginning of November, Discovery took me around the corners for 4 months, they did not offer me a loan car while they were investigating, I had to somehow get to work, so I used the car because I had no other option, Discovery knew about my complains within 3 days of car collection but they are saying their reason for not paying is because the car had another incident because it has driven more kilometers since the incident, it’s mind baffling, the last communication with them was that if I’m not happy I have 6 months to take them to court, what is that, if not bullying?
4 replies
18 months ago
Don’t Even Consider Them
I sent my car for a simple Chrome delete, it was horrible. The quality, workmanship and communication. These guys are masquerading as a wrapping company and oh they **** other shops work and advertise as their own.
0 replies
62 months ago
LETS UNITE AND FIGHT BACK
0/10 I’m calling for a Class action lawsuit against these scammers, To all those who have been scammed their hard earned money, let’s get together and take the fight to them. We can’t allow them to simply scam us and get away with it without consequences. Let’s start with a WhatsApp group, we later expand to a big social media campaign, we need as many people as we can get who have been scammed by these charlatans.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (100%)