LB
Lynette B
Active since Apr 2021
2
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2 reviews60 months ago
Excellent Service
Bought a front loader automatic washing machine from this store on Friday, 21st May 2021. I received a cash discount and the item was delivered to my house within the hour. Excellent and friendly service.
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60 months ago
Sim Swop on MTN accounts
I joined MTN more than 20 years ago. During the last week of Feb 2021 I received an OTP message for a sim swop on my MTN cell phone number 0832916130, I declined the request and deleted the message thinking that the message was sent to the wrong cell phone number. On 12 March 2021 I received a contract invoice for R3 067.46 I queried this amount on 19th March and was sent a detailed account from the 25th Feb to the 11 March 2021 = R200 was transferred via Me2U Money transfer on this account. At 12 January 2021, my cell phone account reflected a credit balance of -R1 339.19, On 9th April 2021 I again called the MTN call centre and was told that the previous call was under investigation by their fraud department. I also have a data account with MTN, on 24th March I went to the MTN outlet in Secunda Mall where once again I was told they cannot log another call as the 1st call was not resolved. PLEASE NOTE: every time I called MTN, I was asked for my id Number, my e-mail address, and in which province I am residing. Today, 28th April, I once again called MTN, I wanted to make sure that the person that did the illegal sim swop could not access my accounts again, however, I was told by the call centre agent that they cannot block the account if I do not pay the outstanding amount of +/- R10 000.00 I was also told to submit copies of my id(!), my bank details (!), my e-mail address and work telephone number. I was also told I will be handed over and prosecuted for non payment of the account and that this will affect my credit rating. I pay this account with an EFT every month. Good luck to MTN recovering this money from me. The banks and cell phone service providers are getting away with ******, all they do when a cyber crime is committed on your account, they shrug and say "O you should not have done this or that". I firmly believe if the do the same checks they do when I call them, no cyber crime will be committed.
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1 Star
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