SC
Sandile C
Active since May 2021
3
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Reviews
3 reviews1 month ago
Shell - Fuel contamination
I am extremely disappointed with the service and accountability from Shell Dorp Street, Stellenbosch. I refuelled at the station on 13 February. On 16 February, my vehicle started experiencing serious mechanical problems. The workshop inspection confirmed fuel contamination. Prior to refuelling, the vehicle had no issues. Despite this clear timeline, Shell conducted an internal investigation and has now advised that they will not accept liability, stating that no contamination was found at their site. As a customer, I was not involved in any independent fuel testing process, and no transparent evidence has been provided to refute the workshop findings. This has left me with significant repair costs and no resolution. I am requesting that Shell re-open this matter, conduct an independent assessment, and take responsibility. Customers should not be left to carry the financial burden where there is a clear link between refueling and vehicle damage. I hope this matter can be resolved urgently and fairly.
0 replies
60 months ago
RATING OF THE SERVICE
Thabani Mnguni, Senior Retention Specialist, I am glad to say he gave the best of service explaining on my benefits I get on my insurance, and enlightening me. His client service is outstanding!
53 replies
60 months ago
OUTSTANDING
Simangele on the client service department had all my queries and all the questions i had assisted in time and swiftly also bgave proper explanation on how the cover works.
53 replies
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
1 (33.333333333333336%)