VZ
Valery Z
Active since Sep 2009
2
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2 reviews24 months ago
Terrible Experience at Audi Centre Claremont
I was shocked and disappointed by the level of customer service I received, or rather the lack thereof, from the Audi Claremont branch. I booked my almost new Audi, which is a premier luxury vehicle still under warranty, into this dealership for diagnostics due to a major technical fault. Unfortunately, the service I received was far from satisfactory. I have since learned that Audi Claremont is not an official Audi group dealer, a fact that was not made clear to me initially and I’d like to warn others against this. My overall experience of this branch was shocking as the staff's attitude was dismissive and they acted as if they were doing me a favour by helping me. Their lack of interest and unwillingness to help was made evident as they exhibited the attitude that because I did not buy my car from them, it was not their problem to deal with and they were going out of their way to accommodate me. The staff were rude and uncommunicative throughout the process. They kept my car for a whole week without any sort of reasoning being established or any timeline for the repairs despite my repeated enquiries. Furthermore, I was denied access to a courtesy vehicle during the entire period. Repeated attempts to contact the service department were often met with no response, leaving me to continuously chase for answers. When I did finally reach someone, I encountered hostility and unprofessional behaviour, and I was even hung up on during a conversation by Taryn-Lee who “handled” most of the service I received. This experience was extremely frustrating and inconvenient. I expect better treatment as a loyal Audi customer, especially when dealing with a major technical fault under warranty. I wouldn't recommend Audi Claremont to anyone after my experience.
0 replies
63 months ago
Zero private banking service
I have been a private banking client with FNB for a while now. The “service” is shocking. I have to follow up simple banking requests with my private banker more than 7 times, over a period of more than 2 months! My “private banker” responds to emails maybe once every 3 months! Kelly Minnaar from the Gardens branch in Cape Town. It’s a joke! Moving my banking to Standard bank. They actually answer emails.
56 replies
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