MS
Martin S
Active since May 2021
2
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0
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Reviews
2 reviews14 months ago
Excellent service and assistance more than a year after purchase
I can confidently recommend buing a car from Phaalies, along with the warrentees that they recommend, due to the excelent service during and after the sale. In August 2023, we bought a 2016 Kia Sorento from Julian at Phaalies. Prior to committing to the car, we were concerned that there might be something hidden that was wrong with the car as it was in very good condition, had low kilometres and was a relatively low price compared to similar models with similar Sorentos in the market. We did see some negative reviews about Phaalies on the internet at that stage. The buying experience was very good, and Julian was very patient despite changing our mind to switch from buying the car in our business name after he did all the paperwork to buy it in my name. As part of the sales service, the Phaalies team recommended that we take out a Motormend Choice Pre-Owned Warranty for R11,500 to cover mechanical breakdowns for the next two years. Since buying the car and thoroughly enjoying it, I forgot about the warranty and didn’t save a copy. Over the last few months, the Sorento’s electronic Parking Brake started to engage and lock up after parking the vehicle, refusing to release but eventually releasing. We thought The whole time was due to parking on inclines. On Thursday, 6 February, it broke and started an audible alarm. Kia Hatfield quoted R35,000 to replace the affected unit. On the Friday I phoned Julian Wannenburg at Phaalies to enquire whether I did not perhaps buy insurance for the car. Julian went into Phaalies’ records and found the warranty. I contacted the insurance company and lodged the claim without hassles. The car was assessed on Monday, and on Wednesday, 12 February, I was informed that my car is ready to collect at no cost to me!
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60 months ago
Pathetic service & repair
Have Frogfoot Fibre through Axxesstell. Fibre went down at 1 pm on 6 May 2021 and I reported it. Was promised that I will get a ticket number. Since then phoned at least 5 times to report. Every time the same story: "The ticket has been logged, still waiting for response from Frogfoot" . Turns out that the SLA with Frogfoot allows 72hr turn-around time to fix. I'm sure a Telkom techie would have been fired for this kind of respones years ago before we relied on internet. Have asked to speak to a floor manager and this gets ignored. I also see that issues logged on HelloPeter gets ignored. Had Rain before this and they were pathetic. Seeing the same disregard for customers here. Rather take your business somewhere else....
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Review Distribution
5 Star
1 (50%)
4 Star
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1 Star
1 (50%)