Zenani M

Most Horrific Experience of My Life!

I contacted Daly today to follow up on my paid-up letter, which was settled and paid in full exactly 7 weeks ago. What I experienced was absolutely unacceptable. The call centre agent, Nathaniel Govender, was rude, dismissive, and unprofessional from the start. While I was explaining my query, he interrupted me without apologising, demanded my ID number, and then rudely asked me to repeat my story. He placed me on hold and returned only to say “goodbye” without providing any explanation as to why my paid-up letter has still not been issued after seven weeks. When I stopped him and asked to speak to his manager, Nadine, I was told she was in a meeting, after which the call was abruptly disconnected. This behaviour is demeaning and completely unacceptable. Call centre agents are meant to assist customers with professionalism and empathy, especially when following up on long-overdue documentation. Instead, I was treated with disrespect and left without any resolution. I am extremely disgusted by this experience and expect Daly to urgently explain the delay in issuing my paid-up letter and to address the conduct of this agent.