Anneli V

Customer satisfaction not important

Made a booking at Airport Game Lodge. Pictures on internet not the same as in real life. Fortunately my brother was in the area a week before our arrival to check out the Lodge, NOT what was promised or close to pictures. Sleeping-out charged us 10% handling fee of total booking amount even though I cancelled within a week of paying 50% deposit. They were not really interested in my reason for the cancellation