AN
Andile N
Active since May 2021
2
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2 reviews50 months ago
Worse customer service ever!!! Just gym Centurion
Do yourself a favour and don't join just gym!! They have the worse customer service ever!! I have been diligently paying my fee but now that I do not have a tag they block me from accessing the gym. I explained my situation that I will only get my tag back in a months time since I forgot it in another province and they allow me to pay the monthly membership and yet they know they will not allow me to get in! Worse part is that on 26 December 2020 my phone was stolen inside their lockers in their premises!! My question is where were their rules when they allowed a criminal to enter with another person's identity and still my phone! I am a valid member and not a criminal I should be allowed to enter the gym.
0 replies
60 months ago
REAPPEAL, ESCALATION: Sim Swop fraud , no proper feedback given, I did not know a bank could be this unhelpful, unethical and heartless!!!
If you are going to reject a complaint from a client, at least put some effort into coming up with a good excuse backed up with facts. not some thumbsucking!!! I wrote a 2 page email to complaints management about a fraud I encountered (refer to case 81920113 ) stating facts about what I had experienced. I expected a favorable response or if you are rejecting my claim I stated on the email that I want you as my bank to account about what had happened to the money that I entrusted you with. These are the 3 things I expected bank upon you rejecting my claim: 1. I found out I had been frauded on the 23th March and I reported on the same day. How is it that you say I reported late whereas I reported as soon as I was aware? Please show me where you state the reporting duration on SIM SWAP fraud. I want something written down. FACTS!! 2. Your intelligent systems show that R11 000 was taken out of a SAVINGS account in a blink of an eye with a number that had just been SIM SWAPPED in 2021 when sim swop fraud is at its peak and your clever systems do not flag this as possible fraud?? Come pn!!! I want proof of what you tried to do when you saw this happening. I want proof that you tried to contact me by email, text, phone call to warn me of this. If you are still not clued up about preventative measures against sim swap fraud, please go ask your peers (e.g. Absa) how the are mitigating this and stop acting like you live in stone ages and catch up with the times. It is not the clients fault that you are not investing in cyber security and cyber liability insurance. Why should I suffer while I pay bank charges every month for you to safe gaurd my money???!!! 3) I want proof that you make clients aware of cyber crimes such as sim swop fraud and you inform them on how to react if they suspect it. For you to claim I should have known on time it means you have made me as your client aware of how the sim swop fraud happens. I want that proof!!!
53 replies
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