KT
Kristel T
Active since May 2021
2
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2 reviews4 months ago
Not Pet Friendly
The property itself is clean and generally well taken care of, however our overall experience was disappointing. The accommodation is advertised as pet-friendly, but this did not align with our experience. We were informed that there were printed complaints from other guests regarding our dogs barking, however we were never shown these complaints nor given the opportunity to read them. It was also suggested that other dogs on the property are “well-behaved community dogs”, which left us questioning what this imp**** about our own dogs. Dogs bark — that is their nature — and overall, the experience did not feel genuinely pet-friendly despite how it is advertised. As a result, we had to place our dogs in a nearby doggie hotel for the remainder of our Christmas holiday, which was unexpected and added stress and additional costs. Check-in was also not handled smoothly. Our room was not ready on arrival, we were not contacted with updates, and we had to follow up several times ourselves. This was particularly challenging while traveling with a 3-month-old baby. Additionally, while concerns were raised about our dogs, late-night noise from other guests — including loud music, car revving, and disturbances until approximately 03h00 — was allowed to continue. This was difficult given that we were staying with an infant and felt inconsistent in how noise-related issues were addressed. We were also informed that other guests wanted to check out early and not pay for their stay due to our dogs, despite the fact that payment is required in advance. This added unnecessary pressure to an already stressful situation. As noted on your menu: “If service is not up to standard, please lower your standards.” “If my dog is not up to standard, please lower your standards.” While the property is well maintained, we would recommend clearer communication and more consistent management of pet and noise policies, particularly for guests traveling with pets or young children.
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59 months ago
Sad experience!!
WOW what a sad experience … I had an phone that was claimed with insurance. Phonetradr was suppose to fix the phone and send it back to me. A few day later I received the phone and a mail claiming that it is "FIXED" I had the phone for 36 hours and it had the exact same problem. It was send back to them just to tell me that are still awaiting for approval to repair the phone. (After the phone was send back to me fixed). I then received the phone 2 weeks later on the Thursday night at 17h00 and had the exact same problem AGAIN, 5 minutes after opening it, after they claimed again that it was Fixed. The Friday morning I had a conversation with the manager and he told me that I must change my sim card. I have sent him a voice note for proof that the the phone was still not working. On the Monday morning they phoned and said that they will collect the phone and will replace it with a BRAND SPANKING NEW phone. On the Wednesday I received a call from the manager saying that they are looking for a phone (Whatever that is suppose to mean) I mean you are suppose to send me a new phone so why still looking? The following week I received the "NEW" phone, just to open it and to find that this was a pre owned phone still with and old screen protector and a few scratches and a Session Report where they tested the phone. It was sent back to them again. It has been 2 Months and 2 Weeks now. Nice one phonetradr. Your service definitely left bitter taste in my mouth.
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1 Star
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