SH
Sugarbush hill country cottages
Claimed Business
SH
Sugarbush hill country cottages
Claimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
100
Recommended: Very Likely
Review Distribution
3|2 Reviews
Jun '25 - May '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About Sugarbush hill country cottages
Sugarbush hill country cottages has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Sugarbush hill country cottages across 4 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKT
Kristel T
1 reviews | Active since Jan 2020
27 Dec 2025, 09:43
Not Pet Friendly
The property itself is clean and generally well taken care of, however our overall experience was disappointing. The accommodation is advertised as pet-friendly, but this did not align with our experience. We were informed that there were printed complaints from other guests regarding our dogs barking, however we were never shown these complaints nor given the opportunity to read them. It was also suggested that other dogs on the property are “well-behaved community dogs”, which left us questioning what this imp**** about our own dogs. Dogs bark — that is their nature — and overall, the experience did not feel genuinely pet-friendly despite how it is advertised. As a result, we had to place our dogs in a nearby doggie hotel for the remainder of our Christmas holiday, which was unexpected and added stress and additional costs. Check-in was also not handled smoothly. Our room was not ready on arrival, we were not contacted with updates, and we had to follow up several times ourselves. This was particularly challenging while traveling with a 3-month-old baby. Additionally, while concerns were raised about our dogs, late-night noise from other guests — including loud music, car revving, and disturbances until approximately 03h00 — was allowed to continue. This was difficult given that we were staying with an infant and felt inconsistent in how noise-related issues were addressed. We were also informed that other guests wanted to check out early and not pay for their stay due to our dogs, despite the fact that payment is required in advance. This added unnecessary pressure to an already stressful situation. As noted on your menu: “If service is not up to standard, please lower your standards.” “If my dog is not up to standard, please lower your standards.” While the property is well maintained, we would recommend clearer communication and more consistent management of pet and noise policies, particularly for guests traveling with pets or young children.
Helpful (0)
|Replies (0)KT
Kristel T
1 reviews | Active since Jan 2020
27 Dec 2025, 09:43
Not Pet Friendly
The property itself is clean and generally well taken care of, however our overall experience was disappointing. The accommodation is advertised as pet-friendly, but this did not align with our experience. We were informed that there were printed complaints from other guests regarding our dogs barking, however we were never shown these complaints nor given the opportunity to read them. It was also suggested that other dogs on the property are “well-behaved community dogs”, which left us questioning what this imp**** about our own dogs. Dogs bark — that is their nature — and overall, the experience did not feel genuinely pet-friendly despite how it is advertised. As a result, we had to place our dogs in a nearby doggie hotel for the remainder of our Christmas holiday, which was unexpected and added stress and additional costs. Check-in was also not handled smoothly. Our room was not ready on arrival, we were not contacted with updates, and we had to follow up several times ourselves. This was particularly challenging while traveling with a 3-month-old baby. Additionally, while concerns were raised about our dogs, late-night noise from other guests — including loud music, car revving, and disturbances until approximately 03h00 — was allowed to continue. This was difficult given that we were staying with an infant and felt inconsistent in how noise-related issues were addressed. We were also informed that other guests wanted to check out early and not pay for their stay due to our dogs, despite the fact that payment is required in advance. This added unnecessary pressure to an already stressful situation. As noted on your menu: “If service is not up to standard, please lower your standards.” “If my dog is not up to standard, please lower your standards.” While the property is well maintained, we would recommend clearer communication and more consistent management of pet and noise policies, particularly for guests traveling with pets or young children.
0
Replies (0)BD
Bernard D
1 reviews | Active since Jan 2020
6 Dec 2025, 10:31
Accommodation
From the moment of arrival ; great and friendly service received , from all personnel encountered on premises. Superb location - very neat and clean. Great value for money. Simply a great experience ; and will definitely recommend to any prospective visitor.
Helpful (0)
|Replies (0)BD
Bernard D
1 reviews | Active since Jan 2020
6 Dec 2025, 10:31
Accommodation
From the moment of arrival ; great and friendly service received , from all personnel encountered on premises. Superb location - very neat and clean. Great value for money. Simply a great experience ; and will definitely recommend to any prospective visitor.
0
Replies (0)SeLR
Stefan en Leonie Roberts
1 reviews | Active since Jan 2020
6 May 2023, 18:43
Bad managment owner (wife)
Myself and my wife was very well help the first night we visit this nice and clean place. But the secont evening Myself and my wife had an load argument 6 oclock at night, the owner (wife) came to Us and said the honeymooners are complaing and we should keep. It down, 6 o clock at night? After confrunting Her she said My money is nothing worth to her . So We left and lost R1150 because she was rude . The place is ckean and relaxing but the owner (wife ) cant work in a business and lack in prefesionalisim. BAD MANAGEMENT .
Helpful (0)
|Replies (0)SeLR
Stefan en Leonie Roberts
1 reviews | Active since Jan 2020
6 May 2023, 18:43
Bad managment owner (wife)
Myself and my wife was very well help the first night we visit this nice and clean place. But the secont evening Myself and my wife had an load argument 6 oclock at night, the owner (wife) came to Us and said the honeymooners are complaing and we should keep. It down, 6 o clock at night? After confrunting Her she said My money is nothing worth to her . So We left and lost R1150 because she was rude . The place is ckean and relaxing but the owner (wife ) cant work in a business and lack in prefesionalisim. BAD MANAGEMENT .
0
Replies (0)HS
Heather S
1 reviews | Active since Jan 2020
27 Aug 2021, 10:19
Sugarbush hill does not refund deposits
First I want to mention, the place is beautiful and people friendly and helpful. The problem I am experiencing with the place is you have to properly beg, pray, ask and plead to the ancestors to get your breakage deposit back. We booked 2 chalets, stayed on the 14/08. To date, I have not received my deposit back. On request I am told that the lady is just running around terribly and things are just crazy, which I understand, but which by the nature of the matter, is not the client's problem. I really did not want to go the "bad review" route, but I am really feeling discouraged.
Helpful (0)
|Replies (0)HS
Heather S
1 reviews | Active since Jan 2020
27 Aug 2021, 10:19
Sugarbush hill does not refund deposits
First I want to mention, the place is beautiful and people friendly and helpful. The problem I am experiencing with the place is you have to properly beg, pray, ask and plead to the ancestors to get your breakage deposit back. We booked 2 chalets, stayed on the 14/08. To date, I have not received my deposit back. On request I am told that the lady is just running around terribly and things are just crazy, which I understand, but which by the nature of the matter, is not the client's problem. I really did not want to go the "bad review" route, but I am really feeling discouraged.
0
Replies (0)