pouca P

horrible customer service

I took my Nissan Magnite (KZW353MP) for service and that was the biggest mistake because that's where all the problems started, the car came back with locking issues and boot not opening, I took it back the following day and they didn't do anything to car they just kept it in their workshop and later told me they couldn't do anything on that day I need to bring it back the following day. I took it back the following day at least they even opened a job card promising that they will check what's the problem. I was told that a certain part is broken, and they will need to order one. I had to wait for 3 weeks for the part, during my waiting the car started having gear and brake problems then I took it back fortunately that was fixed same day. on Monday the 27th of Jan got a call that the part has been delivered, and I should bring in the car. I did on Tuesday from there more problems started I don't have a car until today the 05/02/2025 and when I call requesting for a car, they don't want to help me with that, they say they only give out courtesy cars when they have a backlog. They are failing to install the new device/part, and they said they need to order new part again since the first one is faulty and can't be programmed all I get is we understand your frustration and sorry about that. the staff members seem not care I can tell they are not taking this matter serious even their head office I tried logging a complaint with them and nothing. If I don't call them, they never call me. I haven't called them since Friday and they are also quiet. I'm even thinking of taking the car back , I no longer trust that they will fix it properly, now I will have to pay for a car that has got issues.