Desiree G

Wedding Complaint

It is with a heavy heart that i write this revue as this was our special Wedding Day! I see similar complaints on Hello Peter about the owner of this establishment. Lace on Timber is one of the most expensive wedding venues currently. So we saved up and did everything to make our dream come alive. It however in the early days of our planning became very evident that should you not use the in house florist (which is also the owner) you get treated differently. On the evening of the wedding our gift box was opened by the owner Peter of Lace on Timber (without our consent). It has come to our attention that there were several envelopes missing. He arrived at our bridal room with a “packet” with envelopes. I also had a guest putting R15000 on the bar tab. Lace on Timber have s little book they write the drinks down in on the night of your wedding, and this for a hundred guests. My spouse’s boss also put another R10000 on the bar tab and by the end of the evening every guest still had to pay bar tabs. We also still had to buy drinks at 11 as the bsr was closing and this was another couple of thousand rand. At the end of the evening my spouse also still had to settle a tab of R3000. There was also money deducted from our deposit (which i have no problem with) however without an invoice or explanation what the deduction was for. To get to the point, we got married on 17/04/2021. Seven days later i sent my first email upon a guest asking if we received their envelope, which we did not. NO RESPONSE. A week later i sent another email after which i received a response with the deposit deductions (10 beer glasses, 3 red wine glasses, 3 white wine glasses, 3 champaign glasses) now call me ignorant but this just sounds like a thumb suck. I know there must be broken glasses however this is a little far fetched. In this response they confirmed they would still respond to me on the issue regarding the gift box as well as provide me with the R15 000 bar tab. AGAIN this NEVER happend. I then followed up again a few days later and stated i was going to go to social media. The following day (this now a month after our wedding) i received a thumb suck bar tab on excel (i guess we could all put R15 000 alcohol on a spreadsheet). Re the gift box the video footage does not exist anymore as its apparently taped over. However i requested this 3 weeks ago. The owner then also proceeds to tell me “if its any consolation the barmen does not work there anymore”. I almost feel this is admission if guilt. He bad mouthed my florist who complained about how badly they were treated on the day of the wedding. Stating he knows its my “sister” which it most certainly is not. This purely because his wife did not do our flowers. Peter spoke badly to our guests and has no resolve for our missing gifts, why he felt it was his job to open our gift box. The “fake” bar tab, “fake” deposit invoice. Etc. Its disappointing that you do the best you can to have the most amazing wedding day for the owners of the venue to let you down, degrade your guests and have no answers to your stolen gifts. I also note they have never answered a hello peter complaint, which also leaves a lot for the heart to be desired.