AO
Anne-Marie Oelofse
Active since May 2021
5
Reviews
0
Industries
Reviews
5 reviews34 months ago
Fantastic service when I became another statistic
I would like to thank Vikesh Naidoo and Momentum for outstanding service when my car was ****** on 23 June 2023. They were courteous, quick and kept me updated every step of the way. Vikesh did not lose patience when I had to bemoan my fate as my car was fully paid off and now, I'm looking at a car payment again. I also believe I got a fair deal when they paid me out as the payment was bang on retail value considering my car was 2011 Polo Vivo.
60 replies
34 months ago
Fantastic service
I would like to thank Joachim Prinsloo and Elize for going above and beyond on 23/06/2023 when my vehicle was ******. As it was a friday i thought that nothing would happen until Monday. However they made sure that all the paperwork was done and the case was registered with my insurance provider on Friday before 16h00. This is my shoutout for brilliant service
0 replies
59 months ago
Brilliant service
<div>I would like to thank Mark Steenkamp for the very efficient, professional and friendly service that he offered me, it is much appreciated.</div>
53 replies
60 months ago
Funeral Policy
Old Mutual has sorted out the issue with my mom's funeral policy to my satisfaction. I understand the explanation for my frustration and would like to thank both the complaints department and Mr Azeem Parker at Old Mutual Alternative Solutions.
53 replies
60 months ago
Fraudulent Funeral policy
I have been paying a funeral policy since 2002 for myself and my mother. This policy was taken out at Bonitas and MEDSCHEME was the underwriters according to the policy document. In 2017 I found out that the policy was moved to Old Mutual Alternative Solutions and a updated policy document was supplied by them. On 17 May 2021 my mom passed away and when I wanted to claim I was told that there are no funeral policies for either my mom or myself. I visited Alberton Branch in person and submitted a claim online. I phoned numerous times and were send from pillar to post when I already had a lot of stress and a broken heart. All of this with NO resolution. Pathetic client service. ABSA has confirmed that Old Mutual is receiving the debit order. Reference supplied by ABSA: OM ALTS-107822103M
53 replies
Review Distribution
5 Star
4 (80%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (20%)