AJ V

Thule Willowbridge - Bad customer service

I recently bought Thule roof racks for my Ford Ranger from Thule Willowbridge as I have always found Thule's products trustworthy, durable and secure. Much to my dismay when I awoke one morning and found both roof racks has been removed and stolen from my vehicle during the night. (so much for safe and secure roof racks) ! I luckily retrieved them as the thieves were caught. I had to drive 50km to the Thule branch at Willowbridge Shopping Mall in Bellville to have it refitted on my vehicle again. I am very frustrated with the store manager at this branch. It was a very unpleasant experience to have my roof racks stolen as it is supposed to be secured on the vehicle. The manager did not show any empathy for my experience and then continued to charge me R150.00 for their 10 minutes of labor to refit the roof racks back unto the vehicle. I refused to pay for this and told them I cannot believe he is charging me for this, I expect them to provide this free of charge based on the circumstances. He was extremely rude and continued to argue with me and actually said that I am a cheap skate that wants things for free. Not good customer service at all. I wont be supporting this branch again.